Customer Engagement Associate
2 weeks ago
At Instep Management Group, our Customer Engagement Associates are dedicated to delivering exceptional service and fostering strong relationships with our clients. We pride ourselves on our inclusive and vibrant team culture, which drives our success in providing memorable experiences for our customers.
As a Customer Support Representative, your responsibilities will include:
- Onboarding new clients and ensuring a smooth transition
- Enhancing customer loyalty and engagement through proactive communication
- Addressing customer concerns with patience and understanding
- Identifying the underlying issues behind customer inquiries and providing effective solutions
- Building and maintaining trust-based relationships with both new and existing clients
- Promoting additional products to customers to enhance sales opportunities
- Reporting customer feedback and trends to account managers for continuous improvement
We seek individuals who can:
- Work efficiently both independently and collaboratively
- Quickly identify and resolve challenges
- Excel in a competitive team atmosphere
- Demonstrate strong attention to detail and follow-through
- Adapt to diverse personalities and situations daily
Preferred Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, retail, or sales
- Availability for a flexible work schedule
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