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Pet Care Manager

2 months ago

Bellevue, Washington, United States PetSmart Full time
About Our Store

We're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart team member, you'll be part of a dynamic and supportive environment where you can grow and develop your skills.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth and customer satisfaction. Your responsibilities will include:

  • Pet Parent Engagement: You'll be responsible for creating a personalized shopping experience for our customers and their pets. This includes building relationships, understanding customer needs, and providing expert advice on pet care products.
  • Associate Leadership: You'll lead a team of retail and pet care associates who are passionate about delivering exceptional customer service. Your leadership skills will help drive sales growth, improve customer satisfaction, and maintain a positive store environment.
  • Overall Retail Initiatives: You'll work closely with our store leadership team to implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
About Your Career

We're committed to helping our team members grow and develop their careers. As a PetSmart team member, you'll have opportunities to:

  • Gain experience in a dynamic and fast-paced retail environment
  • Develop your leadership skills and take on new challenges
  • Transfer to other PetSmart locations or departments
The PetSmart Difference

We're more than just a pet store - we're a community of pet lovers who share a passion for delivering exceptional customer experiences. Our team members are dedicated to making a difference in the lives of pets and their owners. If you're passionate about pets and customer service, we'd love to hear from you.