Air Canada Representative

4 weeks ago


Chicago, Illinois, United States Air Canada Defunct Full time

Cargo Customer Service Agent

Air Canada is seeking a skilled Cargo Customer Service Agent to join our team at the leading edge of passenger aviation. As a key member of our cargo team, you will be responsible for providing exceptional customer service to our clients, ensuring that their cargo is handled efficiently and effectively.

Key Responsibilities:

  • Deal directly with the public, other airlines, agencies, and Company employees by providing cargo customer services in a manner prescribed by the Company.
  • Receive and answer inquiries from the public, other airlines, agencies, and Company employees.
  • Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.
  • Handle and account for cash/documents in accordance with Company regulations.
  • Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.
  • In the absence of Manager and Lead Customer Service Agent, make, carry out, and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
  • Inform staff either verbally or in writing, as required, of changes in rules, methods, or procedures.
  • Ensure that all necessary supplies and material are on hand in sufficient quantity.
  • Collect and compile statistical data.
  • Ability to work under pressure with a minimum of supervision.
  • Must, after training, be able to use the Company's automated cargo tracking and accounting system.
  • Must have valid passport to travel for training in Canada.
  • Security clearance and USCBP clearance required.
  • Based on equal qualifications, preference will be given to bilingual candidates.

About Air Canada

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.



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