Field Service Representative I
3 weeks ago
This is an exciting opportunity to join Carlisle Corporation as a Field Service Representative I. As a Field Service Representative I, you will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. You will be responsible for managing warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.
Key Responsibilities
* Understand and adhere to CCM and project specific Health and Safety policies.
* Schedule and complete final inspections for warranty issuance for Authorized Applicators.
* Provide on-site technical assistance at start, during, or after installation of warranted projects.
* Educate and promote proper installation of CCM products and systems.
* Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
* Conduct warranty claim and or product investigations when required.
* Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
* Develop strong internal and external working relationships.
* Produce detailed written reports and letters for internal and external distribution.
Requirements
* Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
* Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
* Professional and positive working attitude with strong interpersonal and customer service management skills.
* Clear and confident verbal and written communication skills.
Working Conditions
* Must be comfortable with heights and climbing/setting up ladders.
* Physically able to bend, kneel, climb, lift etc.
* Must possess a current valid driver's license.
* Work in weather conditions throughout the year (heat, cold, wet conditions).
* Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
* Overnight travel will be required based on demand of the territory.
Physical Requirements
OCCASIONALLY
FREQUENTLY
CONTINUOUSLY
(0-30%)
(31-60%)
(61-100%)
LIFTING OR CARRYING
1-10 LBS
X
11-20 LBS
X
21-40 LBS
X
41-50 LBS
X
51 OR MORE LBS
X
PUSHING OR PULLING:
1-40 LBS
X
41-50 LBS
X
51 OR MORE LBS
BENDING OR STOOPING
X
REACHING ABOVE SHOULDER LEVEL
X
DRIVING AUTOMATIC EQUIP. VEHICLES
X
OPERATE MACHINERY OR POWER TOOLS
X
CLIMBING (LADDERS, STAIRS, ETC.)
WALKING
X
STANDING
X
SITTING
X
WORKING IN EXTREME TEMPERATURES
X
REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS, HANDS AND/OR FINGERS)
X
VISION
X
HEARING
X
DEXTERITY
X
HAND EYE COORDINATION
X
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