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Facility Operations Manager

2 months ago

San Rafael, California, United States YMCA of San Francisco Full time
Job Summary

The YMCA of San Francisco is seeking a highly skilled and experienced individual to fill the role of Manager on Duty. This position is responsible for leading the facility and department during shift hours and when supervisors are not present.

Key Responsibilities
  • Lead by Example: Demonstrate outstanding interpersonal and verbal communication skills to drive association and branch objectives.
  • Team Player: Collaborate with staff and volunteers to achieve common goals and objectives.
  • Problem-Solver: Apply creative problem-solving skills to ensure member satisfaction and retention.
  • Emergency Response: Respond to safety and emergency situations in a timely and effective manner.
  • Member Experience: Create and nurture a seamless and meaningful member experience from first point of contact to daily engagement.
Requirements
  • 18+ years old
  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Good working knowledge of Microsoft Office
  • YMCA-approved CPR and First Aid certification (within 90 days of hire)
Preferred Qualifications
  • 21+ years old
  • Bachelor's degree or equivalent
  • 2+ years of customer service experience
  • Bilingual skills in English and Spanish
  • CRM software experience
Salary Range

$22.10 to $23.65 per hour