Client Relations Specialist

2 weeks ago


Hollywood, Florida, United States Koffee Kult Coffee Roasters Full time

Welcome to Koffee Kult

Koffee Kult is a distinguished coffee roaster located in Florida, committed to achieving coffee excellence through meticulous small-batch roasting. We procure the finest premium coffee beans from over 50 countries, including exquisite Arabica beans from regions such as Indonesia, Africa, and Central and South America. Our dedication to quality is evident in our careful selection of green beans for roasting and the hand packaging of a diverse array of coffee varieties, including the celebrated Geisha Buenos Aires, Koffee Kult's signature Dark Roast, single origins, and exclusive micro lots.

Position Available: Customer Service and Sales Assistant

Role Overview

This position is crucial to the success of Koffee Kult by providing outstanding customer service to all clients. The primary objective is to create the Koffee Kult Experience, ensuring prompt service, accurate solutions, and friendly guidance on our products through various communication channels including phone, online, and in-person interactions.

Key Responsibilities

  • Upholding the values and mission of Koffee Kult through integrity and expertise
  • Maintaining composure during peak periods and special events
  • Assisting in the training of new team members and promoting a positive team atmosphere
  • Delivering exceptional customer service with a focus on customer satisfaction
  • Organizing the workspace for efficient operations
  • Processing customer orders promptly and coordinating with the production department for timely deliveries
  • Ensuring consistent attendance and punctuality

Minimum Qualifications

  • Reliable attendance and flexibility in work hours
  • Engagement with customers and effective communication skills
  • 3-5 years of experience in an office or customer service environment
  • Ability to adapt to various assigned tasks
  • Valid Driver's License
  • Proficiency in written and spoken English; knowledge of Spanish is advantageous

Key Skills and Proficiencies

  • Ability to learn quickly
  • Strong comprehension of instructions and excellent interpersonal skills
  • Collaborative team player with relationship-building capabilities

Minimum Qualifications Required

  • High School Diploma or Equivalent Degree
  • Detail-oriented, organized, and self-motivated with the ability to excel in a fast-paced environment
  • Proficiency in Windows 10 and basic computer applications such as MS Office, QuickBooks, Outlook, and Google Suite
  • 3-5 years of relevant work experience

Benefits

  • Starting pay of $15-20/hr
  • Pay increase following a performance review
  • 14 PTO/Vacation days after one year of employment
  • Unlimited coffee supply


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