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Floral Client Specialist
2 months ago
We are in search of passionate individuals with a background in retail, ideally within the upscale or luxury sector.
This role is vital as it serves as the initial point of contact for clients, ensuring a warm welcome and managing the flow of visitors.
Key Qualifications:
Floral Enthusiasm:
A sincere appreciation for flowers and floral designs is crucial to inspire clients and offer knowledgeable guidance.
Exceptional Customer Service:
Strong interpersonal and communication abilities to assist clients, address inquiries, and foster a delightful shopping experience.
Bilingual Proficiency:
Fluency in English and Spanish is essential.
Floral Expertise:
Comprehensive understanding of various flowers, plants, and arrangements, including their care and upkeep.
Creative Insight:
Capability to aid clients in selecting or personalizing floral arrangements that align with their needs and preferences.
Sales Background:
Previous experience in a retail sales environment is highly desirable.
Flexibility:
Ability to thrive in a fast-paced, dynamic setting, particularly during peak floral seasons such as holidays and special events.
Collaborative Spirit:
Work effectively with team members to ensure a seamless workflow and contribute to the overall success of the boutique.
Numerical Skills:
Competence in handling cash transactions, calculating prices, and providing accurate change.
Availability:
Willingness to work flexible hours, including weekends and holidays, as flower sales often peak during these times.
Client-Centric Approach:
Commitment to making clients feel valued and satisfied with their purchases.
Professional Presentation:
Maintain a tidy and presentable appearance, adhering to any applicable dress code.
Technical Skills:
Basic computer proficiency.
Positive Outlook:
A cheerful and optimistic demeanor is essential for creating a welcoming atmosphere in the boutique.
Responsibilities:
As a Floral Client Specialist, you will embody the brand's values, ensuring that every client receives the utmost care and attention.
The ideal candidate will represent the brand promise, fostering genuine relationships and valuing the time clients spend with us.
Facilitate an exceptional client experience by warmly greeting clients upon arrival or over the phone and sharing relevant information about our offerings.
The Floral Client Specialist will consistently deliver a superior level of service, enhancing client conversion and retention, driving business growth, and cultivating brand loyalty.
Provide honest and confident recommendations to clients regarding floral styles and the best arrangements for their occasions.
Encourage the development of new clientele, transforming walk-in visitors into loyal clients and brand advocates by generating enthusiasm and desire for our products.
Build authentic relationships with clients through thoughtful and consistent communication.
Maintain regular follow-up with clients regarding their orders and delivery schedules.
By striving to understand your clients and their unique needs, you will tailor their experience within our boutique, elevating their impression of our brand and fostering long-lasting relationships.
Company Overview:
For over seven years, J'adore Les Fleurs has established itself as the premier florist among discerning fashion enthusiasts, dedicated to meticulous attention to detail to ensure perfection with every bouquet.
The company has become increasingly influential in its field, driven by high demand from A-list celebrities and significant collaborations with renowned fashion and beauty brands.