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Floral Client Specialist
2 months ago
We are in search of dedicated individuals with a background in retail, ideally within the upscale or luxury sector.
This role is vital as it serves as the initial point of contact for clients, warmly welcoming them and ensuring a smooth flow of customer interactions.
Key Qualifications:
Floral Enthusiasm:
A true passion for flowers and floral design is crucial to inspire clients and offer knowledgeable guidance.
Exceptional Customer Service:
Strong interpersonal and communication abilities to assist clients, address inquiries, and foster a positive shopping atmosphere.
Bilingual Proficiency:
Fluency in English and Spanish is mandatory.
Floral Knowledge:
Comprehensive understanding of various flower types, plants, and floral arrangements, including their care and upkeep.
Creative Insight:
Capability to assist clients in selecting or personalizing floral arrangements that align with their needs and preferences.
Sales Background:
Experience in a retail sales capacity is highly desirable.
Flexibility:
Ability to thrive in a fast-paced, dynamic environment, particularly during peak floral seasons such as holidays and special events.
Collaborative Spirit:
Work effectively with team members to ensure seamless operations and contribute to the overall success of the establishment.
Basic Arithmetic Skills:
Competence in handling cash transactions, calculating prices, and providing accurate change.
Availability:
Willingness to work flexible hours, including weekends and holidays, as floral sales often peak during these times.
Client-Centric Mindset:
Commitment to making clients feel valued and satisfied with their purchases.
Professional Presentation:
Maintain a tidy and presentable appearance, adhering to any applicable dress code.
Computer Literacy:
Basic computer skills are required.
Positive Outlook:
A cheerful and optimistic demeanor is essential for creating a welcoming environment in the boutique.
Responsibilities:
As a Floral Client Specialist, you will embody the brand's ethos, ensuring that every client receives the utmost care and attention.
The ideal candidate will exemplify the brand's promise by fostering genuine relationships and valuing the time clients spend in the boutique or on the phone.
Facilitate an exceptional client experience by warmly greeting clients upon arrival or during phone interactions, sharing pertinent information about our offerings.
The Floral Advisor will be instrumental in consistently delivering a superior level of service to clients, enhancing client conversion and retention, thereby driving business growth and cultivating brand loyalty.
Provide honest and insightful feedback to clients regarding floral styles and recommend the most suitable arrangements for their occasions.
Encourage the development of new clientele, transforming walk-in visitors into loyal clients and brand advocates by generating enthusiasm and desire around our products.
Establish authentic connections with clients through thoughtful and consistent outreach.
Maintain regular follow-up with clients concerning orders and delivery schedules.
By striving to understand your clients and their unique needs, you will tailor their experience within our boutique, elevating their perception of the brand while fostering long-lasting relationships.
Company Overview:
Over the past several years, J'adore Les Fleurs has earned a reputation as the premier florist among discerning fashion consumers, paying meticulous attention to detail to ensure perfection with every bouquet.
The company has become increasingly influential in its industry, driven by high demand from A-list celebrities and strategic collaborations with renowned fashion and beauty brands.
