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Client Support Specialist

2 months ago


Hollywood, Florida, United States Teleperformance USA Full time

Category :
Customer Service/Support About Teleperformance USA Teleperformance USA is a leading provider of digital business services.

We offer cutting-edge, digitally enabled business solutions to assist the world's top brands in optimizing their operations in meaningful and sustainable ways.

With a workforce of over 500,000 dedicated and enthusiastic individuals fluent in more than 300 languages, our global reach and local presence empower us to positively impact our communities, clients, and the environment.


Advantages of joining Teleperformance USA include:

Comprehensive Training Competitive Compensation Complete Benefits Package (Medical, Dental, Vision, 401k, and more) Paid Leave Employee wellness and engagement initiatives Teleperformance and You By integrating advanced technology with personalized service and leveraging extensive industry and regional expertise, we simplify, expedite, and secure people's lives.

We assist organizations in swiftly adapting to evolving demands and are driven to deliver excellence in all our endeavors.

You will play a vital role in making this a reality.

As the primary point of contact for our team, addressing customer inquiries and devising innovative solutions, you will thrive in a collaborative and dynamic environment.

Your role will involve engaging with individuals from diverse backgrounds, ensuring that no two days are alike.

As you progress and challenge yourself, you will uncover the potential to advance your career in any direction you choose.

Did you know that our Chief Client Officer began her journey at Teleperformance as an agent and rose to the highest levels of the organization? At Teleperformance, the possibilities are limitless. This position will be based on-site.

Your Responsibilities As a Client Support Specialist, your primary duty is to discover innovative solutions to various inquiries, challenges, and concerns.

Engage with customers through phone, email, chat, and other channels to address their questions or issues Calmly strive to resolve and de-escalate any challenges Escalate interactions when necessary and appropriate Respond to requests for assistance and/or potential payment processing Document all call-related information for auditing and reporting purposes Provide insights on call-related issues Upsell when required We seek individuals who are passionate about delivering excellence in all that we do.

Bilingual English/Spanish High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven experience in a call center environment Typing speed of 25 WPM Proficient in computer operation and navigation Basic network troubleshooting skills Ability to set up home Wi-Fi networks Ability to configure routers or switches Core proficiency with laptops or desktop computers Capable of working independently Possess excellent communication skills, both verbal and written Ability to thrive in a fast-paced and constantly changing environment Maintain composure and objectivity Strong listening abilities Be Part of Our Teleperformance Family Our mission is to foster an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to providing a workplace that promotes happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by individuals who are positive, supportive, and challenging.

We are committed to cultivating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer