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Healthcare Client Relations Specialist

2 months ago

Hollywood, Florida, United States Gastro Health Full time
Gastro Health is looking for a Full-Time Healthcare Client Relations Specialist to become part of our dedicated team

At Gastro Health, we pride ourselves on being an excellent workplace that fosters career growth. Our environment is collaborative, with supportive colleagues and healthcare providers, and we offer consistent working hours.
This position provides:
  • A favorable work/life balance
  • No weekend or evening shifts - Monday through Friday
  • Paid holidays and time off
  • A rapidly expanding team with opportunities for career advancement
  • Competitive salary
  • Comprehensive benefits package
Key Responsibilities:
  • Handle all incoming calls, directing them to the appropriate staff; take messages and assign tasks as needed.
  • Manage scheduling, confirmation, and cancellation of patient appointments.
  • Coordinate all elements of hospital consultations received via phone.
  • Organize follow-up appointments.
  • Oversee the use of telephone services.
  • Reschedule appointments for patients who did not show up.
  • Check voicemail messages daily, every hour.
  • Ensure accurate information is available for the day.
  • Perform additional duties as assigned.
Essential Qualifications:
  • High school diploma or equivalent GED
  • Preferred 2+ years of experience in medical administration
  • Experience with eClinicalWorks (eCW) is a plus
We provide a comprehensive benefits package for our eligible employees:
  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to Health Savings Accounts (HSAs) and Health Reimbursement Arrangements (HRAs)
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life and disability insurance
  • Accident and hospital indemnity insurance
  • Critical illness insurance
  • Identity theft protection
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness centers
  • Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work, offering discounts on concerts, travel, movies, and more.

Gastro Health is recognized as one of the largest gastroenterology multi-specialty groups in the United States, with over 130 locations nationwide. Our team consists of highly skilled gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are continuously seeking individuals who share our commitment to delivering exceptional medical care and a superior healthcare experience.

Gastro Health is proud to be an Equal Opportunity Employer, ensuring that we do not discriminate based on race, color, gender, disability, protected veteran status, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We appreciate your interest in becoming part of our growing Gastro Health team.