Senior IT Support Specialist for Managed Services

6 days ago


Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time
Job Overview

ONE2ONE Inc. is seeking a highly skilled and experienced IT Support Specialist to join our team as a Senior Systems Administrator. This role will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via phone, email, and on-site visits.
  • System Administration: Manage and maintain client IT systems, including servers, workstations, and network infrastructure.
  • Problem Resolution: Troubleshoot and resolve technical issues, including hardware and software problems.
  • Communication: Communicate effectively with clients and internal teams to ensure seamless support and resolution of technical issues.
  • Documentation: Maintain accurate and up-to-date documentation of client systems and technical issues.
  • Training and Development: Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices.
Requirements
  • Technical Expertise: 4+ years of experience in IT support, with a strong background in Windows Server, Active Directory, and networking.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical clients.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Teamwork: Ability to work effectively in a team environment, with a focus on providing exceptional customer service.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career growth and professional development, with a focus on advancing your skills and expertise.
  • Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.


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