Senior IT Support Specialist for Managed Services
6 days ago
ONE2ONE Inc. is seeking a highly skilled and experienced IT Support Specialist to join our team as a Senior Systems Administrator. This role will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients via phone, email, and on-site visits.
- System Administration: Manage and maintain client IT systems, including servers, workstations, and network infrastructure.
- Problem Resolution: Troubleshoot and resolve technical issues, including hardware and software problems.
- Communication: Communicate effectively with clients and internal teams to ensure seamless support and resolution of technical issues.
- Documentation: Maintain accurate and up-to-date documentation of client systems and technical issues.
- Training and Development: Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices.
- Technical Expertise: 4+ years of experience in IT support, with a strong background in Windows Server, Active Directory, and networking.
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical clients.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
- Teamwork: Ability to work effectively in a team environment, with a focus on providing exceptional customer service.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Opportunities for career growth and professional development, with a focus on advancing your skills and expertise.
- Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
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Lancaster, Pennsylvania, United States ONE2ONE Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist for our Managed Services Provider business. As a key member of our technical team, you will be responsible for delivering exceptional IT support services to our clients, ensuring their IT systems are running smoothly and...
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