Hospitality Leader
6 days ago
Senior Host Coordinator
About the Role
We are seeking a highly skilled Senior Host Coordinator to join our team at Founding Farmers Fishers Bakers. This is an exciting opportunity to lead by example and create a warm and inviting atmosphere for our guests.
Key Responsibilities
- Maintain and update the seating chart, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff.
- Guide the opening and closing of the restaurant in cooperation with the Chef and Back-of-House manager.
- Assist with training and developing team members on hospitality, company best practices, reservation coordination and use of OpenTable.
- Manage and monitor the restaurant's reservation system using OpenTable.
- Answer the restaurant phone and provide friendly service for all guests and stakeholders.
- Dedicate themselves to learning our menu and operations.
- Play a vital role in the success of a restaurant by creating a warm and inviting atmosphere for our guests.
- Keep waiting areas clean and organized and ensure that waiting customers are comfortable.
- Greet guests who arrive for takeout orders and coordinate delivery orders with staff drivers and mobile food delivery services.
- Assist guests in making reservations.
- Respond to guest requests and inquiries in a timely and friendly manner.
- Support the service staff by removing dishes and glasses from tables or counters and taking them to the dish room.
- Assist with setting up dining areas to prepare for large parties and brunch buffet.
- Perform duties such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s).
- Other important tasks as assigned to keep all our guest operations running smoothly.
- Ensure guests have a pleasant, welcoming, and memorable dining experience.
- Resolve conflicts or address guest disappointments.
Requirements
- Prior host experience in a full-service, high-volume restaurant.
- Experience with multitasking, organizational, and problem-solving skills.
- Skilled in providing excellent customer service and hospitality.
- Excellent knowledge of and experience with OpenTable required.
- Excellent attention to detail.
- Ability to stay calm and provide actionable solutions to problems under pressure.
- Superior communication skills.
- Comfortable operating in a fast-paced environment.
- Ability to stand for extended periods of time and lift up to 50 pounds as needed.
- Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms.
- Flexibility to adapt to a constantly changing environment and set of challenges.
- Ability to collaborate effectively with others.
- Basic math and computer skills including data entry and familiarity with point of sale software.
- Weekend availability is mandatory.
What We Offer
We offer a competitive salary of $22/hour, as well as a range of benefits including health insurance plans starting at $100 per month after 90 days of employment, dental and vision plans, paid time off, paid pregnancy and parental leave, discounted shift meal and generous dining discount, free access to our company massage therapist, and more.
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