Automotive Parts Specialist

2 weeks ago


Frisco, Texas, United States Crest Auto Group Full time

For over four decades, Crest Auto Group has dedicated itself to delivering an outstanding customer experience, recognizing that this begins with our most essential team members. We are currently seeking a Parts Sales Consultant to enhance our operations.

As a valued member of Crest Auto Group, you will be part of a prestigious family of luxury vehicles, which includes one of the most extensive inventories of new and pre-owned luxury automobiles. You will collaborate with a team of committed professionals who share a unified vision of teamwork and excellence. We prioritize ongoing training, promote from within, and strive to cultivate loyalty, long-term careers, and satisfied employees.

Our work environment is customer-focused and offers various amenities, including:

  • A spacious Event Room and Wine Cellar for hosting community and customer gatherings
  • A fully equipped Commercial kitchen with menus inspired by our on-staff Chef
  • Full-service Cafes located in each new car building
  • Coffee bars staffed by full-time Baristas
  • Golf Putting Greens
  • Technology Areas for customers
  • Consultants for Vehicle Technology
  • An automated drive-thru Carwash
Employee Benefits Include:
  • Highly Competitive Salary
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Short and Long-Term Disability Coverage
  • 401K Retirement Plan
  • Paid Time Off
Key Responsibilities:

The role of a Parts Sales Consultant encompasses:
  • Engaging with customers regarding the status of their parts
  • Interacting with both staff and customers in a courteous and professional manner
  • Reading and interpreting the parts catalog for accurate part identification
  • Responding to phone inquiries with price quotes and relevant information
  • Reviewing body shop estimates to ensure the accuracy of ordered parts and pricing
  • Locating out-of-stock parts from external sources and placing emergency orders when necessary
  • Ensuring all internal parts requests are billed appropriately on service repair orders
  • Tracking all incoming and outgoing parts for the dealership
  • Managing parts payment collection and ensuring correct billing through the service department
  • Occasionally packaging and shipping parts back to manufacturers while maintaining accurate records
  • Utilizing parts manuals (both physical and digital) to identify the correct parts for various vehicle makes, models, and years
  • Advising customers on substitutions or modifications when specific parts are unavailable
Qualifications:
  • Preferred experience of two years, though not mandatory
  • Effective time management skills
  • Excellent communication abilities
  • Clean driving record
  • Willingness to undergo a pre-employment background check and drug screening
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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