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Customer Service Team Member

2 months ago

Montpelier, Vermont, United States The Skinny Pancake Full time

Are you enthusiastic about local cuisine and eager to make a difference? If you possess experience in the food industry and excel in a lively, enjoyable, and fast-paced atmosphere, then the role of Counter Team Member and Barista at The Skinny Pancake in Vermont's Capital City of Montpelier may be the perfect fit for you. From day one, you will be a crucial part of our team, receiving comprehensive, paid training while collaborating with a hospitality-focused group that prioritizes compassion, community engagement, accessibility, strong work ethic, and FUN.

At The Skinny Pancake, we deeply value our team and the individuals we bring on board. We foster a positive work culture, support each other, and celebrate achievements. We are looking for enthusiastic and proactive full-time and part-time team members who are quick thinkers, dedicated, and ready to jump in.

What we offer:

  • A collaborative work environment where you can express yourself, share ideas, enjoy your work, and engage with your colleagues.
  • Competitive Compensation: Average hourly earnings of $21/hour (this includes the base wage and pooled tips).
  • Comprehensive paid training.
  • Flexible scheduling options.
  • Medical, Dental, & Vision Insurance plans tailored to your needs.
  • Complimentary meals during shifts and discounts for team members.
  • 401k Plan with company matching.
  • Accrued Paid Time Off.
  • Access to a Free Employee Assistance Program (EAP).
  • Referral bonuses for introducing new team members.
  • Exciting opportunities for career advancement.

What you bring:

  • Dependability, honesty, respectfulness, and a supportive attitude towards others.
  • Warm and engaging communication skills.
  • A genuine passion for serving others with a hospitality mindset.
  • The ability to learn swiftly in a dynamic, high-volume setting without compromising on quality or cleanliness.
  • Self-motivated with a desire to take on additional responsibilities.
  • Flexibility to work various shifts, including weekends and holidays.
  • A strong motivation to learn and grow in a team-oriented environment.

Key Responsibilities:

  • Delivering exceptional hospitality to our guests.
  • Preparing delicious beverages and serving high-quality food.
  • Maintaining thorough knowledge of all menu offerings.
  • Executing opening and closing tasks.
  • Prepping, restocking, cleaning, and sanitizing to ensure a safe and pleasant environment for both team members and guests.
  • Managing multiple orders simultaneously to ensure timely service.
  • Adhering to recipes and portion control guidelines.
  • Balancing high volume with exceptional quality.
  • Participating in ongoing training and professional development.
  • Collaborating effectively within a team.

About Us: The Skinny Pancake is a unique establishment. We are a fast-casual, mission-driven food service company with a long-standing commitment to positive community impact through local food sourcing and engagement. We create a 'comfort-casual' dining experience for our guests while maintaining a safe and healthy workplace for our team, emphasizing work-life balance, robust support systems, and genuine growth potential. We recognize and reward hard work and are eager to build an exceptional team of competent, compassionate, and diverse individuals.