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Financial Services Associate

2 months ago

Montpelier, Vermont, United States New England Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at New England Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through various channels, including phone, chat, and email.

Key Responsibilities
  • Member Support: Provide efficient, accurate, and polite interactions with members, ensuring their needs are met and exceeded.
  • Transaction Processing: Conduct transactions and service members in a timely and professional manner.
  • Problem-Solving: Demonstrate empathy and problem-solving skills to address member needs and concerns.
  • Knowledge and Skills: Possess a strong understanding of financial products and services, as well as excellent communication and interpersonal skills.
Requirements
  • Experience: A minimum of one year up to three years of similar or related experience, including preparatory experience.
  • Customer Service: Previous customer service experience in a fast-paced call center environment is preferred.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Compensation: Hourly wage and benefits package.
  • Opportunities for Growth: Career advancement opportunities within the organization.