Care Coordinator

2 days ago

Holyoke, Massachusetts, United States O'Connell Care at Home Full time
Care Coordinator Job Description

O'Connell Care at Home is seeking a highly organized and compassionate Care Coordinator to join our team in Holyoke. As a key member of our team, you will be responsible for supervising and managing field staff, building and maintaining schedules, and providing exceptional customer service to our clients and caregivers.

Key Responsibilities:
  • Supervise and manage field staff, ensuring timely and accurate scheduling and communication.
  • Select caregivers for clients based on their care plans and skills, availability, and other attributes.
  • Provide excellent customer service, compassion, and professionalism in all internal and external interactions.
  • Develop and maintain exceptional relationships with caregivers to foster their capacity to provide the best possible care for clients.
  • Participate in the on-call rotation, including nights and weekends, and some holidays.
  • Work productively with Corporate Operations to ensure accuracy of details for payroll, billing, and human resource related issues.
Requirements:
  • Must be at least 18 years of age and have a high school diploma or equivalent.
  • Bilingual (Spanish/English) highly preferred.
  • 2 years of experience in an office environment; home health care experience preferred.
  • Must be able to work in office Monday – Friday 8AM-4:30PM and participate in the on-call rotation.
  • A strong attention to detail and consistently accurate in the work you do.
  • Comfortable using various Microsoft-based computer applications and our internal databases.
  • Establish and maintain good working relationships and communication with stakeholders, colleagues, and field staff.
  • Maintain confidentiality with all employee and client information.
  • Professional in attitude, demeanor, and dress.
  • Possess a positive attitude, a willingness to learn, with a desire to be an effective member of the team.
  • Cognitive skills as related to the position.
  • Reliable internet service at home when required due to inclement weather or other circumstances.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional care and service, we encourage you to apply.

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