Front Office Manager

5 months ago

Auburn Hills, United States Hampton Inn - Auburn Hills North Full time

Front Office Manager:

Job Purpose:   To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned.

Job Skills:

Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion. Plan and organize the work of others. Change activity frequently and cope with interruptions.

Job Qualifications:

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

  • Front Office Manager

    3 weeks ago

    Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job Title: Front Office ManagerAt Hampton Inn - Auburn Hills North, we are seeking a highly skilled and experienced Front Office Manager to join our team.Job Summary:The Front Office Manager is responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.Key...

  • Front Office Manager

    2 weeks ago

    Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job Title: Front Office ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hampton Inn - Auburn Hills North. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional service and a memorable experience.Key...

  • Front Office Manager

    1 week ago

    Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job SummaryAs a Front Office Manager at Hampton Inn - Auburn Hills North, you will be responsible for overseeing the daily operations of the front desk and reservations team. This includes supervising staff, maintaining high standards of guest service quality, and contributing to the profitability and guest satisfaction perception of other hotel...

  • Front Office Manager

    4 weeks ago

    Auburn, Alabama, United States Courtyard by Marriott Full time

    Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our Courtyard by Marriott Auburn team. The successful candidate will be responsible for overseeing the front desk and guest services operations of our hotel, ensuring that all tasks are completed efficiently and to the highest standards.Key...

  • Front Office Manager

    2 weeks ago

    Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time

    Job Title: Front Office ManagerAt Hampton Inn, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for maintaining the highest standards of guest service quality, ensuring seamless operations, and driving revenue growth.Key Responsibilities:Guest Service...

  • Assistant Front Office Manager

    2 weeks ago

    Woodland Hills, California, United States Warner Center Marriott Full time

    About UsThe Warner Center Marriott is a premier meeting destination in the San Fernando Valley, offering a unique blend of California atmosphere and city convenience. Strategically located in the Warner Center Business Park, our hotel provides an ideal setting for business and leisure travelers alike.Job SummaryWe are seeking a highly motivated and...

  • Front Office

    4 months ago

    Auburn, United States HealthPoint (Washington) Full time

    Responsible for performing front office functions for all site service lines including telephone activities, patient appointment scheduling, patient registration, computer data entry, collection of payments, and maintaining patient records systems in Office, Customer Service, Healthcare, Records, Patient, Medical, Health

  • Front Desk Manager

    1 month ago

    Auburn, Washington, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Job Title: Front Desk ManagerWe're seeking a highly skilled and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Wyndham Auburn. As a Front Desk Manager, you will be responsible for ensuring that every guest has an exceptional stay with us.Key Responsibilities:Lead operations at the front desk and act as the first point of contact...

  • Front Desk Manager

    3 weeks ago

    Auburn, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....

  • Assistant Front Office Manager

    1 month ago

    Woodland Hills, California, United States Warner Center Marriott Full time

    About UsThe Warner Center Marriott is a premier meeting destination in the San Fernando Valley, offering a unique blend of California atmosphere and city convenience. Our hotel is ideally located in the Warner Center Business Park, just 2 blocks north of The Village.Job SummaryWe are seeking a highly skilled and experienced Assistant Front Office Manager to...

  • Front Office Agent

    4 weeks ago

    Auburn, Washington, United States Muckleshoot Casino Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Muckleshoot Casino Resort. As a Front Office Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesWelcoming guests and checking them in/out of the...

  • Front Office Coordinator

    1 month ago

    Beverly Hills, California, United States Beverly Hills Gymnastics Center Full time

    Job Title: Front Office CoordinatorWe are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at the Beverly Hills Gymnastics Center. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients, managing our front office operations, and supporting our...

  • Front Office Associate

    4 months ago

    Auburn, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Medical Office Receptionist

    2 weeks ago

    Farmington Hills, Michigan, United States Med Office Full time

    Job SummaryWe are seeking a highly experienced and detail-oriented Front Desk Receptionist to join our team at Med Office. The ideal candidate will have experience with EClinicalWorks EMR in a front desk/document management role in a private clinical setting.Key Responsibilities:Insurance verification and intake paperwork processingChecking in/out and...

  • Front Office Coordinator

    1 month ago

    Beverly Hills, California, United States Beverly Hills Gymnastics Center Full time

    Job Title: Front Office CoordinatorWe are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at the Beverly Hills Gymnastics Center. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients, managing our front office operations, and supporting our...

  • Front Desk Representative

    1 month ago

    Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Title: Front Desk Agent **Job Summary:** We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hampton Inn. As a Night Auditor, you will play a critical role in ensuring the accuracy of our financial records and providing exceptional guest service during the nighttime hours. **Key Responsibilities:** * Perform daily...

  • Front Office Associate

    4 months ago

    Auburn, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    4 months ago

    Auburn, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    2 weeks ago

    Auburn, Massachusetts, United States Beltone New England Full time

    We are seeking a positive and dependable individual to join our team as a Front Office Associate. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling incoming and outgoing calls, and performing various administrative tasks.Key Responsibilities:Provide excellent customer service to patients...

  • Front Desk Operations Manager

    1 month ago

    Auburn, Washington, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Job OpportunityWe are seeking a highly skilled and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Wyndham Auburn. As a key member of our hotel staff, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key Responsibilities:Lead front desk operations and manage a team of front...