Shop Technician

4 weeks ago

Auburn, Washington, United States Raymond West Full time
Job Description

Raymond West is seeking a skilled Shop Technician to join our Service Department. As a Shop Technician, you will be responsible for performing proficient repairs and service on customer equipment. You will maintain good communication and working relationships with customers, peers, and management, and represent and sell the entire company and be profitable with direct labor billing.

Key Responsibilities
  • Perform proficient repairs and service on customer equipment
  • Maintain good communication and working relationships with customers, peers, and management
  • Represent and sell the entire company and be profitable with direct labor billing
  • Update training and skills on a continuing basis
  • Train other employees as needed
  • Maintain a profitable billing level
  • Follow all Shop Service Department procedures
  • Complete all paperwork transactions in a timely, neat, accurate and orderly fashion
  • Communicate all options to the Shop Supervisor before proceeding with work
  • Complete jobs within quoted time limits when applicable
  • Have the necessary tools to perform repair and scheduled service work
  • Maintain a clean and orderly work area
  • Represent the entire company at all times
  • Pass Raymond Certification and re-certification if applicable
  • Maintain an acceptable driving record as established by the company's insurance company, if applicable
  • Report all accidents whether self or customer
  • Account for 100% of available time during working hours
  • Willing to work overtime when necessary
  • Must follow all procedures in the company's Employee Handbook
  • Must follow safety procedures and use good judgment regarding safety
  • Must be willing to work out of town, as necessary
  • Perform other specific duties and projects as assigned by the Shop Service Foreman or Managers
Requirements
  • Excellent written and verbal communication skills
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before groups of customers or employees of organization
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
  • Able to always exhibit professional behavior
  • Willing to follow mandates and procedures of the Shop Service Department
  • Self-starter
  • As needed, able to deal with customers on a face-to-face basis
  • Maintain a sound working relationship with technicians and fellow workers
  • Possess good organizational skills
  • Must pass all available certificates appropriate to the position
  • Sound working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, transistor, microprocessor, simple guide, internal combustion, and diesel engines
  • Sound working knowledge of hydraulic systems
  • Sound mechanical abilities
  • Able to organize efficiently
  • Must maintain a clean, neat, and professional appearance
  • Able to work in conjunction with other departments as needed
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
  • Motivated to continuous self-development and training
  • Willing to assume more responsibility as required
Education and Experience
  • High school diploma, general education degree (GED) or equivalent is required
  • 2 years breakdown experience or comparable service experience; or equivalent combination of education and experience preferred
  • Shop Technicians may have to drive a company vehicle around the shop and must be able to be insured by Raymond West
Physical Requirements
  • Position is non-sedentary
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • The employee is regularly exposed to moving mechanical parts
  • Position will be required to go onto job sites to perform duties where construction is underway
  • The employee must frequently lift and/or move up to 50 pounds
  • The position will require employees to use hands to finger, handle, or feel and reach with hands and arms
  • The employee is occasionally required to smell
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
  • The employee is frequently exposed to outside weather conditions and the risk of electrical shock
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration
  • The noise level in the work environment is sometimes loud

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with.

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