Client Relations Account Coordinator

2 weeks ago

East Hartford, Connecticut, United States InterChange Group Inc Full time
Position Overview: The primary role of the Account Coordinator is to manage the administrative, organizational, and system-related tasks associated with incoming receipts and outgoing shipments. This position requires direct communication with clients as well as collaboration with internal warehouse operations to ensure customer satisfaction. The individual will act as a bridge between our Operations team and the clients.

Reporting Structure: Reports to the Warehouse Supervisor.

Work Schedule:
  • IPS (Front Royal): 1st Shift - Monday to Friday - 8:00 AM to 4:30 PM
Key Responsibilities:
  • Maintain regular communication with clients through calls and emails.
  • Assist drivers with navigation to the facility as needed.
  • Input materials into the Warehouse Management System (WMS).
  • Generate and manage orders within the WMS.
  • Verify that inventory levels are adequate to meet order demands and inform clients of any shortages.
  • Ensure proper inventory rotation and that products dispatched to clients are within acceptable date ranges.
  • Prioritize, print, distribute, and collect necessary documentation for receiving or loading trucks.
  • Reassign inventory as directed by warehouse personnel.
  • Review Bills of Lading (BOLs) for correctness and print as required.
  • Scan and send completed documentation to clients as necessary.
  • Act as the main point of contact for drivers arriving at the facility by issuing necessary paperwork and confirming shipment details.
  • Record and review receipt and shipment details in the WMS to ensure accuracy and finalize transactions.
  • Process and send electronic data interchange (EDI) communications to clients as needed.
  • Organize and maintain completed paperwork.
  • Assist in reconciling inventory and resolving discrepancies.
  • Support operations in tracking down missing pallets.
  • Import/export data files to/from Excel to streamline data entry and analysis.
  • Confirm transaction charges for billing accuracy.
  • Assist the Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.
Required Experience:
  • At least two years of experience with enterprise-level software.
  • A minimum of three years of experience with Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with electronic data interchange (EDI) is advantageous but not mandatory.
  • Experience in a team environment and/or managing team members is preferred.
Minimum Qualifications:
  • Education: High school diploma or GED equivalent.
  • Organizational Skills: Ability to manage, organize, and file documentation effectively.
  • Communication Skills: Proficient in communicating via email and telephone in a clear and efficient manner.
  • Computer Skills: Competence in operating a computer and a willingness to learn and utilize the warehouse management system software.
  • Multi-tasking Ability: Capable of managing multiple tasks simultaneously.
**Pre-employment background check, drug test, and physical examination are mandatory.**

**All candidates must complete an application to be considered.**

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