Client Relations Specialist
2 weeks ago
Steel Craft Corporation
Customer Service Representative
We are seeking a dedicated Customer Service Representative to join our team at Steel Craft Corporation. This role is essential for delivering outstanding service and fostering strong relationships with our clients.
About Us:
Steel Craft Corporation is a reputable and expanding entity in the steel manufacturing sector, operating multiple facilities. We pride ourselves on our commitment to employee welfare and professional growth.
Benefits:
- Comprehensive medical insurance with significant employer contributions.
- Company-sponsored Life, AD&D, and Short-Term Disability coverage.
- Competitive 401(K) plan with employer matching.
- Health Savings Account contributions.
- Annual health assessments at no cost.
- Affordable vision and additional insurance options.
- Generous vacation and paid time off policies, including paid holidays.
Work Schedule:
Monday to Friday, 8:00 AM to 4:00 PM
Key Responsibilities:
- Accurate data entry of various information, including purchase orders and customer schedules.
- Responding to customer inquiries via phone and email regarding orders, pricing, and delivery.
- Processing customer orders, ensuring all specifications and pricing are correct.
- Engaging in basic sales activities to enhance market share with existing clients.
- Providing support to other departments, including price estimation and market analysis.
- Assisting in the maintenance of ISO procedures and sales processes as needed.
Qualifications:
- High school diploma or GED; technical education is advantageous.
- At least one year of experience in sales or customer service, preferably in a manufacturing environment.
- Proficient in Microsoft Office applications.
- Able to manage multiple tasks efficiently while maintaining high customer service standards.
- Strong written and verbal communication skills.
- Experience with ERP systems, particularly Epicor, is a plus.
Equal Opportunity Employer:
We uphold the principles of equal employment opportunity and affirmative action, ensuring a diverse and inclusive workplace.
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