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Client Relations Account Coordinator

2 months ago

East Hartford, Connecticut, United States InterChange Group Inc Full time
Position Overview: The primary role involves the administrative and organizational management of incoming receipts and outgoing shipments. The individual will engage directly with clients and collaborate internally with warehouse operations to ensure customer satisfaction. This role acts as a vital link between our Operations team and the clients.

Reporting Structure: Reports to the Warehouse Supervisor.

Work Schedule:
  • IPS (Front Royal): 1st Shift - Monday to Friday - 8:00 AM to 4:30 PM
Key Responsibilities:
  • Maintain regular communication with clients through calls and emails.
  • Assist drivers with directions to the facility as needed.
  • Input materials into the Warehouse Management System (WMS).
  • Generate and manage orders within the WMS.
  • Verify that inventory levels are adequate to meet order demands and inform clients of any shortages.
  • Ensure proper inventory rotation and that products dispatched to clients have valid dates.
  • Prioritize, print, distribute, and manage paperwork for incoming and outgoing trucks.
  • Reassign inventory as requested by warehouse personnel.
  • Review Bills of Lading (BOLs) for accuracy and print as needed.
  • Scan and send completed paperwork to clients as required.
  • Act as the point of contact for drivers arriving at the facility by managing their paperwork and confirming shipment details.
  • Record and review receipt and shipment details in the WMS to ensure accuracy and finalize transactions.
  • Process and send electronic data interchange (EDI) communications as necessary.
  • Organize and maintain completed paperwork.
  • Assist in reconciling inventory and addressing discrepancies.
  • Support operations in investigating missing pallets.
  • Import/export files to/from Excel to streamline data entry and analysis.
  • Ensure transaction charges are accurate for billing purposes.
  • Assist the Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.
Required Experience:
  • At least two years of experience with an enterprise-level software package.
  • A minimum of three years of experience with Microsoft Office (Word, Excel, Outlook).
  • Experience with electronic data interchange (EDI) is a plus.
  • Experience working in a collaborative team environment.
Minimum Qualifications:
  • Education: High school diploma or GED equivalent.
  • Organizational Skills: Ability to manage, organize, and file paperwork efficiently.
  • Communication Skills: Proficient in effective communication via email and telephone.
  • Computer Skills: Proficient in operating a computer and willing to learn the warehouse management system software.
  • Multi-tasking Ability: Capable of managing multiple tasks simultaneously.
**Pre-employment background check, drug test, and physical are required**

**All applicants must complete an application to be considered**