Client Relations Account Coordinator

2 weeks ago

East Hartford, Connecticut, United States InterChange Group, Inc. Full time
Job Overview

Account Coordinator Summary: The primary focus of this role is to manage the administrative, organizational, and systematic processing of incoming receipts and outgoing shipments. The individual will engage directly with clients and collaborate internally with warehouse operations to ensure that client requirements are met effectively. This position acts as a crucial link between our Operations team and the client.

Reports to: Warehouse Supervisor

Work Schedule:

  • IPS (Front Royal): 1st Shift – Monday to Friday - 8:00 AM – 4:30 PM

Key Responsibilities:

  • Maintain regular communication with clients through calls and emails.
  • Assist drivers with navigation to the facility as needed.
  • Input materials into the Warehouse Management System (WMS).
  • Generate and manage orders within the WMS.
  • Verify that on-hand inventory is adequate to fulfill orders and inform clients of any shortages.
  • Ensure proper inventory rotation and that products dispatched to clients have appropriate expiration dates.
  • Prioritize, print, distribute, and gather documentation for the dock to facilitate the receipt or dispatch of trucks.
  • Reassign inventory as requested by warehouse personnel.
  • Review Bills of Lading (BOLs) for accuracy and print as needed.
  • Scan completed documentation to clients as required.
  • Act as the point of contact for drivers arriving at the facility by issuing necessary paperwork and confirming shipment details.
  • Record and review receipt and shipment/load information in the WMS to ensure accuracy and finalize transactions.
  • Process and send electronic data interchange (EDI) communications to clients as necessary.
  • Organize and maintain completed documentation.
  • Assist in reconciling inventory and addressing discrepancies.
  • Support operations in investigating missing pallets.
  • Import/export files to/from Excel to streamline data entry and analysis.
  • Confirm transaction charges for accurate billing.
  • Assist the Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Required Experience:

  • A minimum of two years' experience with enterprise-level software.
  • A minimum of three years' experience with Microsoft Office (Word, Excel, Outlook).
  • Experience with electronic data interchange (EDI) is a plus but not mandatory.
  • Experience in a team environment and/or managing team members is beneficial.

Minimum Qualifications:

  • Education – High school diploma or GED equivalent.
  • Organizational Skills – Ability to manage, organize, and file documentation efficiently.
  • Communication Skills – Proficient in communicating via email and telephone effectively.
  • Computer Proficiency – Capable of operating a computer and willing to learn and utilize the warehouse management system software.
  • Multi-Tasking Skills – Ability to manage multiple tasks simultaneously.

**Pre-employment background check, drug test, and physical examination are mandatory**

**All applicants must complete an application to be considered**

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