Customer Service Representative
18 hours ago
Signature Aviation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Team Collaboration: Work closely with our team to ensure seamless communication and coordination, ensuring that customer needs are met and exceeded.
- Concierge Services: Offer a range of concierge services, including arranging reservations, ground transportation, and catering, to enhance the customer experience.
- Administrative Tasks: Accurately process customer purchases and fuel transactions, maintain accurate records, and perform other administrative tasks as required.
- Communication: Clearly communicate with customers, team members, and other stakeholders, using effective verbal and written communication skills.
- Problem-Solving: Anticipate and resolve customer issues, using problem-solving skills and knowledge of our services and procedures.
- Education: High school diploma or equivalent required.
- Experience: Minimum 18 years of age, with a valid state license where applicable.
- Skills: Strong verbal and written communication skills, ability to work in a fast-paced environment, and proficiency in computer operations and typing.
- Preferred Qualifications: Three to six months experience in aviation, FBO, hospitality, customer service, or a related field, and knowledge of radio procedures and protocols.
- Medical/Prescription Drug, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity, and Accident Insurance
- Identity Theft and Legal Services
- Paid Time Off
- Paid Maternity Leave
- Tuition Reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
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