Customer Service Representative

18 hours ago


Amarillo, Texas, United States Signature Aviation Full time
Job Summary

Signature Aviation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Team Collaboration: Work closely with our team to ensure seamless communication and coordination, ensuring that customer needs are met and exceeded.
  • Concierge Services: Offer a range of concierge services, including arranging reservations, ground transportation, and catering, to enhance the customer experience.
  • Administrative Tasks: Accurately process customer purchases and fuel transactions, maintain accurate records, and perform other administrative tasks as required.
  • Communication: Clearly communicate with customers, team members, and other stakeholders, using effective verbal and written communication skills.
  • Problem-Solving: Anticipate and resolve customer issues, using problem-solving skills and knowledge of our services and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 18 years of age, with a valid state license where applicable.
  • Skills: Strong verbal and written communication skills, ability to work in a fast-paced environment, and proficiency in computer operations and typing.
  • Preferred Qualifications: Three to six months experience in aviation, FBO, hospitality, customer service, or a related field, and knowledge of radio procedures and protocols.
Benefits
  • Medical/Prescription Drug, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity, and Accident Insurance
  • Identity Theft and Legal Services
  • Paid Time Off
  • Paid Maternity Leave
  • Tuition Reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks


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