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Customer Service Representative

2 months ago

Amarillo, Texas, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the overall success of our operations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer questions and educate customers regarding products and services, promoting U-Haul's offerings.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, as needed, with proper training and certification.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
  • Availability to work part-time, including weekends and holidays.
  • Ability to work in a fast-paced environment, with flexibility to adapt to changing situations.
  • Basic computer knowledge and ability to learn new technology.
Work Environment

The work environment involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.