Billing and Account Manager

2 months ago

Cheyenne, Wyoming, United States BluePeak Advisors Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Technical Support: Provide advanced troubleshooting and technical support for our customers, including video, phone, and internet products.
  • Billing and Account Management: Process payments, educate customers on billing cycles, payment due dates, and general charges to their account.
  • Account Review and Upselling: Proactively review customer accounts and educate them on additional service options to enhance their experience.
  • Issue Escalation: Escalate customer issues that may indicate larger network problems to ensure timely resolution.
  • Other Duties: Perform other related duties as assigned to ensure the highest level of customer satisfaction.
Requirements
  • Customer Service Experience: At least one year of customer service experience, with prior call center experience a plus.
  • Education: High school diploma or GED required.
  • Problem-Solving Skills: Define problems, collect data, establish facts, and solve practical issues.
  • Communication Skills: Effectively communicate complex technical support and billing information to customers.
  • Analytical Skills: Good analytical and problem-solving skills.
  • Interpersonal Skills: Great organizational and interpersonal skills.
  • Professionalism: Maintain professionalism in challenging and/or changing situations.
  • Certifications: Must be able to pass a background and drug test prior to employment.
About Bluepeak Advisors

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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