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Event Service Supervisor

2 months ago

Houston, Texas, United States Sage Hospitality Full time

About Us:

At C. Baldwin, we draw inspiration from the remarkable legacy of Charlotte Baldwin Allen, a pioneering figure in Houston's history. Our hotel embodies her spirit as a trailblazer and businesswoman, celebrating the significant contributions of women in Texas. This exquisite 354-room establishment features 14,000 square feet of versatile meeting space, a signature dining venue led by renowned Chef Chris Cosentino, a hidden speakeasy, and a convenient Grab and Go option, Good2GO, alongside ample green spaces.

As a proud member of Sage Hospitality Group, we are dedicated to excellence in every aspect of our operations. Our mission is to enrich lives through memorable experiences, empowering our team members to make a positive impact in the communities we serve. We prioritize genuine service, fostering relationships with our guests while delivering value to our stakeholders, resulting in unforgettable moments.

Position Overview:
As a vital part of our team, you will be responsible for the setup, maintenance, and breakdown of buffet services for various meal periods, ensuring a safe and efficient operation. Your role will involve assisting guests to guarantee that all food items are served appropriately.

Key Responsibilities:

  • Review Banquet Event Orders (BEO) to understand setup requirements.
  • Set tables accurately and uniformly in designated areas.
  • Maintain cleanliness and organization at your station while adhering to established service protocols.
  • Be available for flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.
  • Utilize proper clearing techniques and equipment.
  • Assist the Banquet Captain with the setup and breakdown of buffet and special food service tables.
  • Provide attentive service to guests, following established guidelines for food and beverage service.
  • Ensure kitchen and storage areas are kept clean in accordance with management policies.
  • Communicate needs and concerns clearly and promptly to the Banquet Captain or management.
  • Complete all setup and closing tasks, including arranging tables with linens, skirting, food, and utensils.
  • Maintain the buffet throughout service, ensuring timely availability of food items and utensils.
  • Assist guests as needed, employing suggestive selling techniques to enhance their experience.
  • Clean and organize the buffet area post-service, returning all items to their designated locations.
  • Perform polishing and side work duties as required.

Qualifications:
Education: High school diploma or equivalent.

Experience: 1-2 years in a similar role within the hospitality industry.

Knowledge and Skills:

  • Familiarity with customer service principles and food service operations.
  • Ability to handle various customer service challenges with tact and understanding.

Physical Requirements:
The role demands physical stamina, including prolonged standing, walking, lifting, and carrying throughout the shift. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to lift and carry items as needed.
  • Manual dexterity for handling food and service equipment.
  • Capability to bend, kneel, and maneuver in tight spaces.
  • Strong organizational skills and attention to detail in a busy environment.

Work Environment:
This position involves physically demanding tasks in a predominantly indoor setting, with exposure to varying temperatures in storage areas.