Senior Event Services Specialist

2 weeks ago


Houston, Texas, United States Pinnacle Live Full time
Senior Event Services Technician

Pinnacle Live is a leading provider of premium, in-house AV solutions for live events and meetings. We're seeking a highly skilled and experienced Senior Event Services Technician to join our team.

Job Summary:

The Senior Event Services Technician is responsible for assisting with the setup, operation, and strike of intermediate to advanced technology solutions in a hotel or hospitality environment. This role requires a strong focus on delivering exceptional customer service to our guests and clients.

Key Responsibilities:
  • Ensure all event sets and strikes are completed according to Company SOPs
  • Operate intermediate technology solutions and troubleshoot if issues arise
  • Act as a leader and mentor to other technicians and team members
  • Greet guests/clients before events and provide clear instructions on how to operate equipment
  • Provide continued communication with clients to ensure the success of all events
  • Follows through on all client requests
  • Look for opportunities to enhance client's event
  • Maintain accurate client event information within the Company's business systems
  • Review daily invoices with clients and obtain client's signature on invoice(s)
  • Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment
Requirements:
  • High School Graduate or equivalent
  • Minimum of two (2) years experience in the audio-visual and/or hospitality industry
  • Computer proficiency (hardware, software, and networking)
  • Demonstrated advanced technical operational ability
  • Good working knowledge of computer hardware and software
  • Planning ability; able to plan prioritize
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong team player orientation
  • Commitment to best-in-class customer service for internal and external stakeholders
About Pinnacle Live:

Pinnacle Live is a Collaborative Crusader. We empower our team members to tackle tough challenges to deliver unforgettable hospitality and live event experiences. We're committed to welcoming, valuing, and supporting every person and their unique contributions. We strive to create an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.



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