Telecom Service Technician

2 weeks ago


Charlotte, North Carolina, United States Segra Full time
Position Overview:
The Field Service Engineer plays a crucial role in ensuring the seamless operation of our network infrastructure. This position involves a variety of responsibilities including equipment installation, commissioning, and maintenance within the telecommunications sector.

Key Responsibilities:
- Execute daily operations related to network equipment and infrastructure.
- Perform installation and testing of customer premise equipment such as routers, data switches, and firewalls.
- Conduct preventive maintenance and troubleshooting for transport and switching infrastructure.
- Engage with both internal teams and external clients to provide technical support and solutions.
- Participate in on-call duties as required to address urgent network issues.

Required Qualifications:
- Proficient knowledge of telecommunications equipment (e.g., Cisco, Ciena).
- A minimum of 2 years of relevant experience in the telecom industry.

Preferred Qualifications:
- An associate's degree in a technical field or equivalent experience.
- Familiarity with Cisco and/or Ciena equipment is advantageous.
- Understanding of AC/DC fundamentals and a solid driving record.
- Proficient in the use of Office 365 and engineering documentation.
- Ability to operate advanced testing equipment and understand DC power applications.
- Capable of working independently with minimal supervision.

About Segra:
Segra stands as one of the leading independent fiber network providers in the Eastern United States, renowned for our cutting-edge infrastructure and technology solutions. Our extensive network supports a wide range of services, including hosted voice and cloud solutions, aimed at empowering businesses and enhancing their operational success.

Benefits Overview:
Segra offers a comprehensive benefits package for full-time employees, which includes:
- Medical, dental, and vision insurance.
- Life insurance and 401(k) matching.
- Tuition reimbursement and gym memberships.
- Paid time off, holidays, and parental leave.

Commitment to Equality:
Segra is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We prohibit discrimination based on race, color, religion, sex, national origin, sexual orientation, disability, and other non-merit factors.

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