Client Services Representative
3 weeks ago
Company: National Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We provide unparalleled financial strength, stability, and benefits, along with an exciting and friendly work atmosphere.
The Client Services Specialist will provide excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. They will direct callers and emails to the appropriate individual or department, provide contact information for agents and affiliated companies, and support various business units by handling daily workflow transactions.
This position will be in Omaha, NE, and is eligible for hybrid work after six months. This position is not eligible for employer visa sponsorship.
Key Responsibilities:
- Provide excellent customer service to agents, insureds, claimants, and others contacting the company.
- Support Underwriting departments by processing various submission steps, including indexing, preparing resource documents, and assigning priorities according to standardized procedures.
- Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
- Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.
Requirements:
- High school diploma or GED and two years of college or equivalent work experience.
What We're Looking For:
- Someone who enjoys providing excellent customer service.
- Someone who has a positive attitude and can communicate effectively with both internal and external stakeholders.
- Someone who has great attention to detail and can work with accuracy.
- Someone with active listening skills.
We offer a comprehensive benefits package, including health, vision, dental, life, and disability insurance, as well as a 401(k) with company match. We also offer 100% upfront tuition reimbursement to regular, full-time employees, to further their education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.
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