Customer Service Representative

4 weeks ago

MagstattleBas, Grand Est, United States Method Insurance Services Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our Insurance Services team. As a key member of our team, you will be responsible for providing exceptional customer service to agents and policyholders through various touchpoints in the life of a policy.

Key Responsibilities
  • Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction, assisting inbound callers with a goal of a simple and straightforward resolution.
  • Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds.
  • Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.), as well as Policy Services inquiries (first notices of loss, loss runs, document delivery, billing, etc.).
  • Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds.
  • Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction.
Requirements
  • Superior phone etiquette and listening skills
  • Excellent customer service
  • Attention to detail
  • Ability to work calmly under pressure
  • Ability to use initiative and work in a team environment
  • Proficient in Microsoft Office Suite, G Suite, or similar software
  • Comprehension of a task-based workflow system to manage prospective and current customers and accounts
What We Offer

In exchange for your time and expertise, we offer competitive compensation, 401(k) plus matching, health benefits (including HSA Contribution), paid disability, paid parental leave, professional development opportunities, and a hybrid/remote work environment.

This is an opportunity to play a key role in the continued success of a growing organization.

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