Data Entry/Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Data Entry/Customer Service Representative. In this role, you will be responsible for managing different sections of the mailroom, maintaining client records, and processing incoming and outgoing mail correspondences.
Key Responsibilities:
- Manage mailroom operations, including sorting, locating, opening, inspecting, and bundling incoming mail and publications.
- Document and process all incoming and outgoing mail correspondences, ensuring accuracy and timeliness.
- Assist with maintaining client records and confidentiality, as well as recalling containers for internal and external audits.
- Perform simple preventive maintenance of machines and troubleshoot issues as needed.
- Process check handling, deposit, and reconciliation according to Company service standards.
- Research case numbers for proper handling and respond to customer inquiries in a respectful and professional manner.
- Prioritize, plan, and organize tasks and work responsibilities to achieve SLAs.
Requirements:
- Ability to accurately interpret and compile information from a variety of sources and systems.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Basic knowledge of Excel and ability to learn Company systems.
What We Offer:
- A competitive hourly rate of $15-17/hour.
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
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