Customer Service Representative
4 weeks ago
Welcome to Dingman's Collision Center, where we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their expectations are exceeded.
Job Responsibilities:- Answer incoming customer inquiries via telephone, email, or other mediums
- Communicate with customers to resolve their issues and provide timely responses to their inquiries
- Maintain accurate and organized customer records
- Follow up with customers to ensure their satisfaction
- Assist with customer billing inquiries and payment processing
- Utilize company-specific software to track customer orders
- Develop and maintain good customer relationships
- Research customer requests and provide quality customer service
- Identify areas to improve customer service processes
- Participate in customer service training and development activities
- At least 1 year of customer service experience in a customer-facing role
- Proven track record of providing exceptional customer service
- Demonstrated ability to multi-task and prioritize
- Excellent written and verbal communication skills
- Ability to use multiple software programs
- Knowledge of customer service best practices
- Experience working with customer relationship management (CRM) systems
- Proficient with Microsoft Office Suite
- Ability to use problem-solving skills to resolve customer issues
- Flexible and able to adapt quickly to changing customer service needs
- Ability to stay organized and motivated in a fast-paced environment
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