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Customer Experience Specialist

2 months ago


Boynton Beach, Florida, United States Bond Street Ale and Coffee Full time
Job Overview

Bond Street Ale and Coffee is seeking a skilled and enthusiastic Front of House Team Member to join our dynamic team. As a key member of our service staff, you will be responsible for delivering exceptional customer experiences, ensuring the cleanliness and organization of our restaurant, and supporting the smooth operation of our quick service fast food establishment.

Key Responsibilities
  • Customer Service: Greet customers and provide a welcoming atmosphere, taking orders and handling cash and credit transactions with ease.
  • Food Preparation: Prepare food and drinks according to our recipes and presentation standards, ensuring a high-quality dining experience for our customers.
  • Restaurant Maintenance: Maintain the cleanliness and organization of the dining area, including bussing tables, sweeping and mopping floors, and restocking supplies as needed.
  • Inventory Management: Organize inventory, restock supplies, and merchandise as needed to ensure a seamless customer experience.
  • Team Support: Support the kitchen team by expediting food preparation and ensuring orders are fulfilled in a timely manner.
Requirements
  • Food Industry Experience: Strong knowledge of food industry practices and safety standards.
  • Communication Skills: Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Proficiency with a POS system, specifically the Aloha POS system, and basic knowledge of retail math and inventory management.
  • Physical Demands: Ability to lift, bend, and move equipment and supplies as needed.
About Us

Bond Street Ale and Coffee is a locally beloved European-inspired restaurant, bar, and bakery that has been proudly serving the community for over 9 years. We're known for our exceptional service, unique atmosphere, and dedication to quality, from our artisan breads and pastries to our curated selection of ales and coffees. With a focus on creating memorable experiences, we offer a dynamic environment for both customers and team members.