Client Service Scheduler

2 weeks ago

Fayetteville, North Carolina, United States SANZIE HEALTHCARE SERVICES, INC. Full time
Position Overview: Scheduler/Client Service Coordinator

We are seeking a dedicated individual with exceptional customer service abilities. The ideal candidate will possess strong oral and written communication skills, along with effective listening capabilities.

Key Qualifications:

 - High level of personal integrity and the ability to manage confidential information with discretion.
- Proven interpersonal skills combined with sound judgment and decision-making capabilities.
- Excellent computer proficiency, particularly in Microsoft Office.
- A passion for learning and a strong work ethic in a dynamic environment.
- Ability to thrive in both team settings and independent roles with minimal supervision.
- Commitment to providing outstanding service to clients and colleagues.
- Strong interpersonal skills to effectively communicate with a diverse workforce.

Educational Background:

 - Must hold an LPN or RN degree.

Experience Requirements:

 - Minimum of two years in a customer service role is essential.
- One year of experience in healthcare or home care is preferred.
- At least one year of scheduling experience is required.

Responsibilities:

  • Input and manage data for new and existing patient and employee records in the database.
  • Coordinate patient scheduling and track completed supervisory visits in accordance with regulatory standards.
  • Communicate with clinical supervisors and case managers when verbal orders are necessary for start-of-care visits.
  • Ensure satisfaction for both patients and clinicians by maintaining consistency in scheduling.
  • Handle requests for service and scheduling modifications while managing patient and resource calendars.
  • Report any staffing needs and performance issues to the Clinical Supervisor as required.
  • Inform the Administrator or Intake Department about additional payer authorizations needed for ongoing services.
  • Notify the Care Coordinator at the commencement of service and document missed visits in the Electronic Medical Record as per protocol.
  • Record communications with patients, families, or caregivers in the Electronic Medical Record through clinical notes.
  • Provide support to other team members as assigned.
  • Engage in information management and performance improvement initiatives.
  • Participate in annual training programs and mandatory educational seminars.
  • Stay informed about new methods, products, and trends, sharing relevant information with staff.
  • Perform additional administrative tasks as assigned.
  • Enter scheduling data and maintain staff schedules, coordinating client appointments based on care plans and staff availability.
  • Communicate with care providers and clients regarding daily changes.
  • Verify that caregivers possess the necessary licenses and certifications.
  • Review documentation to ensure all forms are completed.
  • Ensure all client files are comprehensive with required documents.
  • Review client information and care plans upon receiving new clients, ensuring proper monitoring and staffing progress.
  • Schedule appropriately skilled personnel for new clients and promptly input scheduling information into the database after caregiver confirmation.

Salary Range: $16 - $18 per hour

Job Posted by SANZIE HEALTHCARE SERVICES, INC.

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