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Client Service Scheduler
2 months ago
Demonstrated expertise in customer service is essential.
Exemplary verbal and written communication skills are required, along with effective listening abilities.
Integrity and the capacity to manage confidential information with discretion are mandatory.
Practical interpersonal skills, sound judgment, and strong decision-making capabilities are crucial.
Proficiency in computer operations and Microsoft Office applications is necessary.
A passion for learning and a robust work ethic in a dynamic environment are vital.
The ability to thrive in a collaborative team setting while also working independently with minimal oversight is important.
A commitment to providing exceptional service to clients and colleagues is expected.
Strong interpersonal skills to communicate effectively with a diverse workforce are essential.
Educational Background and Experience
Qualifications:
Must hold an LPN or RN degree.
Experience
At least two years of experience in customer service is required.
One year of experience in healthcare or home care is preferred.
A minimum of one year of scheduling experience is necessary.
Key Responsibilities
- Input and manage data for new and existing patient and employee records in the database.
- Coordinate patient scheduling and track completed supervisory visits in accordance with regulatory standards.
- Inform the clinical supervisor and case manager when verbal orders are required for start-of-care visits outside the standard timeframe.
- Ensure satisfaction for both patients and clinicians by maintaining consistency in scheduling.
- Handle requests for service and scheduling modifications while managing patient and resource calendars.
- Report any staffing needs and performance concerns related to agency staff availability to the Clinical Supervisor as necessary.
- Notify the appropriate departments regarding additional payer authorization for ongoing services prior to scheduled visits.
- Communicate with the Care Coordinator at the initiation of service and document missed visits in the Electronic Medical Record as per protocol.
- Record interactions with patients, families, or caregivers in the Electronic Medical Record through clinical notes.
- Provide support to other team members as assigned.
- Engage in information management and performance improvement initiatives.
- Participate in annual training programs and mandatory educational seminars.
- Stay informed about new methods, products, and trends, sharing relevant information with staff.
- Perform additional administrative tasks as assigned.
- Enter scheduling data and create and maintain staff schedules, ensuring client appointments align with care plans and staff availability.
- Communicate with care providers and clients regarding daily scheduling changes.
- Verify that caregivers possess the necessary licenses and certifications.
- Review documentation to ensure all forms are completed accurately.
- Ensure that files are comprehensive with all required documents.
- Review client information and care plans upon receiving new clients, placing them in an unassigned schedule for monitoring and staffing progress.
- Assign appropriately skilled personnel for new clients and promptly input scheduling information into the database after caregiver confirmation.
Job Posted by SANZIE HEALTHCARE SERVICES, INC.
