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Client Service Scheduler
2 months ago
As a vital member of our team at SANZIE HEALTHCARE SERVICES, INC., the Scheduler/Client Service Coordinator plays a crucial role in ensuring exceptional service delivery to our clients. This position requires a blend of strong customer service capabilities and organizational skills to manage patient scheduling effectively.
Key Responsibilities:
- Accurately input and maintain patient and employee records in the database.
- Coordinate patient appointments and monitor completed supervisory visits in compliance with regulatory standards.
- Communicate with clinical supervisors and case managers regarding necessary verbal orders for care visits.
- Ensure patient and clinician satisfaction by maintaining consistency in scheduling.
- Handle service requests and scheduling modifications while managing patient and resource calendars.
- Report staffing needs and performance concerns to the Clinical Supervisor as necessary.
- Inform the Administrator or Intake Department about additional payer authorizations required for ongoing services.
- Document communications with patients, families, or caregivers in the Electronic Medical Record.
- Provide support to other team members as assigned.
- Engage in information management and performance improvement initiatives.
- Participate in mandatory training and educational programs to enhance skills and knowledge.
- Stay informed about new methods and trends in the industry and share insights with colleagues.
- Perform additional administrative tasks as required.
- Enter scheduling data and manage staff schedules, ensuring alignment with care plans and availability.
- Contact care providers and clients regarding daily scheduling changes.
- Verify caregiver licensing and certifications to ensure compliance.
- Review documentation to confirm all necessary forms are completed.
- Ensure client files are comprehensive with all required documents.
- Review client information and care plans upon intake, establishing unassigned schedules for monitoring staffing progress.
- Schedule appropriately skilled personnel for new clients and promptly input scheduling information into the database.
Qualifications:
- Possession of an LPN or RN degree.
- Minimum of two years of customer service experience is required.
- Preferred experience includes one year in healthcare or home care settings and one year in scheduling.
Compensation: $16 - $18 per hour
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