Clinical Application Specialist

7 days ago


Troy, Michigan, United States Talent Groups Full time
Clinical Application Analyst Job Description

We are seeking a skilled Clinical Application Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our clinical applications and systems.

Key Responsibilities:

  • Maintain and support Client/Server EHR and supporting functionality, including Order Management, Clinical Documentation, Medication Reconciliation, Patient Tracking, and Discharge.
  • Support and maintain client healthcare application dictionaries and configurations.
  • Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
  • Review, schedule, test, implement, and document system modifications, upgrades, or application changes.
  • Troubleshoot system issues to resolution and provide timely and high-quality customer service.
  • Escalate issues to vendors as needed and monitor vendor tickets for resolution.
  • Provide after-hours on-call support to troubleshoot and resolve system issues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent education and experience.
  • 3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
  • 3 to 5 years of experience with maintenance and support of Client/Server EHR.
  • Experience utilizing ticket management system ServiceNow preferred.

Previous Healthcare Industry Experience Required.



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