Clinical Application Specialist
7 days ago
We are seeking a skilled Clinical Application Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our clinical applications and systems.
Key Responsibilities:
- Maintain and support Client/Server EHR and supporting functionality, including Order Management, Clinical Documentation, Medication Reconciliation, Patient Tracking, and Discharge.
- Support and maintain client healthcare application dictionaries and configurations.
- Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
- Review, schedule, test, implement, and document system modifications, upgrades, or application changes.
- Troubleshoot system issues to resolution and provide timely and high-quality customer service.
- Escalate issues to vendors as needed and monitor vendor tickets for resolution.
- Provide after-hours on-call support to troubleshoot and resolve system issues.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or equivalent education and experience.
- 3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
- 3 to 5 years of experience with maintenance and support of Client/Server EHR.
- Experience utilizing ticket management system ServiceNow preferred.
Previous Healthcare Industry Experience Required.
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