Retail Operations Supervisor

1 week ago

Burlington, Massachusetts, United States Chico's FAS Full time


Retail Operations Supervisor - Chico's FAS
Join our dedicated team focused on creating a stylish and engaging shopping experience that empowers women.


POSITION OVERVIEW:


The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a customer-centric and product-driven sales environment, ensuring that our core values and guiding principles are integral to all store functions. This includes overseeing sales operations, safeguarding assets, and managing human resources tasks to deliver exceptional customer service and optimize profitability.


KEY RESPONSIBILITIES:

Performance Management:


Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective in-store sales strategies.

Sets clear expectations and holds the store team accountable for meeting brand standards in performance and behavior.

Manages payroll and supply budgets efficiently.

Oversees essential operational tasks such as staff scheduling, shrink audits, inventory management, and payroll documentation.

Conducts all financial transactions in compliance with company policies, ensuring accuracy in cash handling and reporting.

Ensures adherence to all relevant laws and loss prevention protocols; provides training to associates to reinforce compliance.

Administers inventory processes, including receipt and dispatch, and maintains merchandise levels on the sales floor.

Maintains visual merchandising and store organization that reflects the brand's image.

Fosters a high-performance culture by motivating the sales team to achieve set sales and productivity targets.

Provides training and coaching to ensure the sales team possesses comprehensive product knowledge.


Team Development:

Inspires and motivates the store team, cultivating a shared vision while exemplifying core values. Encourages a collaborative approach to problem-solving and maintains open communication with the Store Manager to drive positive changes.

Actively seeks personal development opportunities and welcomes feedback to enhance leadership skills.


Customer Engagement:

Demonstrates, teaches, and promotes exceptional customer service standards, ensuring a seamless omni-channel experience.

Utilizes various sales techniques and product knowledge to assist customers in making informed merchandise selections.

Addresses customer concerns promptly and efficiently.

Ensures a smooth and quick checkout process, staying updated on policies regarding payments, returns, and exchanges.

Encourages consistent communication with clients through customer engagement initiatives.


Talent Management:

Assists in the recruitment, hiring, and development of a high-performing team. Supports and implements training programs and evaluates team performance.

Collaborates with the Store Manager to resolve human resources issues effectively.

Promotes team engagement by recognizing and rewarding outstanding performance.

Ensures compliance with all employment practices and policies.

Other responsibilities may be assigned as needed.


QUALIFICATIONS:

High School diploma or equivalent required.

2+ years of experience in retail management preferred.

Must be at least 18 years old.

Excellent verbal and written communication skills.

Able to adapt to technology utilized by the company.

Proven track record of exceptional customer service and sales leadership.

Strong organizational skills with the ability to multitask in a dynamic environment.

Demonstrated leadership abilities and team-building skills.

Knowledge of administrative functions related to store operations.

Regular attendance is essential to fulfill the requirements of this position.

Flexibility to work various shifts, including evenings, weekends, and holidays.


PHYSICAL REQUIREMENTS:

Frequent walking and standing throughout the shift.

Occasional lifting of up to 50 lbs.

Frequent climbing as needed.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on any protected category.

  • Retail Operations Supervisor

    2 weeks ago

    Burlington, Massachusetts, United States Madewell Full time

    About Us Madewell is a vibrant clothing brand that celebrates creativity, inclusivity, and self-expression. With a strong focus on denim, we also provide a diverse range of wardrobe essentials, including stylish tees, classic outerwear, timeless footwear, and durable bags. Our commitment to sustainability, exceptional customer loyalty programs, and community...

  • Retail Sales Supervisor

    2 weeks ago

    Burlington, Massachusetts, United States Fabletics Full time

    Position OverviewFabletics is seeking a Full-Time Retail Sales Supervisor to enhance the customer experience and drive sales operations.How You ContributeAs the Sales Supervisor, your primary role will be to deliver an exceptional retail experience while supporting sales initiatives and operational excellence. You will leverage innovative technology to...

  • Retail Operations Manager

    2 weeks ago

    Burlington, Massachusetts, United States GNC Full time

    Position Overview:As a Retail Operations Manager at GNC, you will take charge of the store's financial performance and lead a team of associates to success.Key Responsibilities:1. **Financial Accountability:** Ensure the store meets its financial targets and objectives.2. **Team Leadership:** Foster a positive work environment and mentor associates for their...

  • Assistant Manager

    4 days ago

    Burlington, Massachusetts, United States Express Full time

    About ExpressExpress is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, offering the latest fashion trends, excellent customer service, and a unique shopping environment.Job SummaryWe are seeking an...

  • Retail Operations Leader

    2 weeks ago

    Burlington, Massachusetts, United States L'Occitane En Provence Full time

    Job OverviewPOSITION SUMMARY:The Retail Operations Leader is accountable for driving sales performance, recruiting top talent, and ensuring operational excellence while fostering brand loyalty. This role is pivotal in delivering high-quality, natural products and an exceptional customer experience that contributes to significant sales growth and...

  • Retail Operations Leader

    2 weeks ago

    Burlington, Massachusetts, United States L'Occitane En Provence Full time

    Job OverviewPOSITION SUMMARY:The Retail Operations Leader is accountable for driving sales performance, recruiting and nurturing talent, ensuring operational excellence, and fostering brand loyalty to deliver natural-based products and an exceptional customer experience. This role embodies the core values of authenticity and respect, leading the store with...

  • Room Operations Supervisor

    2 weeks ago

    Burlington, Massachusetts, United States Boston Marriott Burlington Full time

    The Room Operations Supervisor is responsible for conducting inspections in line with the standards set by the organization to ensure exceptional performance.Key Responsibilities:Implementing directives from the Rooms Director and/or Operations Manager to uphold cleanliness standards across the hotel’s room sector.Overseeing the team of housekeepers and...

  • Sales Associate for Retail Operations

    1 week ago

    Burlington, Massachusetts, United States Uniqlo Co., Ltd. Full time

    Position Overview:Starting Salary: $17.50/hourJoin our dynamic team as we expand our retail presence. We are seeking enthusiastic individuals to contribute to our mission of delivering exceptional customer service and maintaining high operational standards.Key Responsibilities:* Achieve and surpass sales targets* Uphold brand and operational excellence...

  • Room Care Operations Supervisor

    2 weeks ago

    Burlington, Massachusetts, United States Boston Marriott Burlington Full time

    Position Overview:The Room Care Operations Supervisor is responsible for ensuring that the cleanliness and presentation of guest accommodations meet the high standards of Boston Marriott Burlington.Key Responsibilities:Following directives from the Rooms Director and/or Operations Manager to uphold the hotel's cleanliness standards across all guest...

  • Retail Store Manager

    4 days ago

    Burlington, Massachusetts, United States UNTUCKit Full time

    Job Description**About the Role**We are seeking a highly motivated and experienced Retail Store Manager to lead our store in Burlington, MA. As a key member of our team, you will be responsible for overseeing the daily operations of the store, driving sales revenue, and delivering exceptional customer service.Key Responsibilities:Lead by Example: Champion...

  • Retail Store Manager

    3 days ago

    Burlington, Massachusetts, United States OSSY Full time

    **About OSSY**OSSY is a dynamic retail company seeking a highly skilled and experienced Retail Store Manager to lead our store's daily operations in Burlington, MA.**Key Responsibilities:**Oversee store operations, including sales, customer service, and inventory management.Lead and motivate a team of retail professionals to achieve sales goals and provide...

  • Parking Lot Operations Supervisor

    2 weeks ago

    Burlington, Massachusetts, United States Wegmans Food Markets Full time

    Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $19 - $20 / hour At Wegmans Food Markets, our team members are the face of exceptional customer service, dedicated to addressing inquiries, resolving issues, and providing assistance in various capacities. As a supervisor within...

  • Housekeeping Supervisor

    7 days ago

    Burlington, Massachusetts, United States Boston Marriott Burlington Full time

    About Us:Boston Marriott Burlington is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of personal development, people, and a desire for wanting our team members to succeed. We believe each member of our team has a key part to play in our delivery...

  • Retail Sales Consultant

    2 weeks ago

    Burlington, Massachusetts, United States Chico's Full time

    POSITION SUMMARY: The Retail Sales Consultant plays a vital role in fostering a customer-centric sales environment, where our core values and guiding principles are integral to all store activities. This position is focused on delivering an exceptional customer experience while maximizing profitability.KEY RESPONSIBILITIES:Sales Performance: Achieve company...

  • Sales Associate

    2 days ago

    Burlington, Massachusetts, United States Eileen Fisher Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Eileen Fisher. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth in our retail stores.Key ResponsibilitiesCustomer Engagement: Build strong relationships with customers, understand their...

  • Stylist - Fashion Retail Professional

    6 days ago

    Burlington, Massachusetts, United States Tapestry Full time

    About the RoleWe are seeking a highly skilled and motivated Fashion Sales Associate to join our team at Tapestry. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury goods store.Key ResponsibilitiesClient & Service Expert:Achieve individual sales goals and consistently...

  • Retail Sales Associate

    4 days ago

    Burlington, Massachusetts, United States Arlington Coal & Lumber Co Full time

    Job SummaryArlington Coal & Lumber Co is seeking a highly skilled and customer-focused Cashier/Stocker to join our team. As a key member of our sales and inventory team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining our store's inventory levels.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative in Retail

    1 week ago

    Burlington, Massachusetts, United States Uniqlo Co., Ltd. Full time

    Position Summary:We are seeking enthusiastic individuals to join our retail team. This role is essential in delivering exceptional customer service and achieving sales targets. Key Duties:* Achieve and surpass sales objectives* Uphold brand and operational standards, including visual presentation and cleanliness* Address customer needs and exceed...

  • Seasonal Retail Sales Associate

    4 days ago

    Burlington, Massachusetts, United States Kohl's Full time

    About the RoleIn this role, you will deliver exceptional customer service in point of sale and customer service processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.Key Responsibilities• Engage customers by greeting them and offering...

  • Operations Coordinator

    7 days ago

    Burlington, Massachusetts, United States Wegmans Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Facilities Supervisor to join our team at Wegmans. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities.Key Responsibilities:Assist customers and colleagues in a professional and courteous mannerMaintain a clean and safe...