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Room Operations Supervisor

2 months ago


Burlington, Massachusetts, United States Boston Marriott Burlington Full time

The Room Operations Supervisor is responsible for conducting inspections in line with the standards set by the organization to ensure exceptional performance.

Key Responsibilities:

  • Implementing directives from the Rooms Director and/or Operations Manager to uphold cleanliness standards across the hotel’s room sector.
  • Overseeing the team of housekeepers and housekeeping aides assigned to the department.
  • Facilitating communication regarding room statuses between the housekeeping office and the front desk.

Additional Duties Include:

1. Delegating tasks to housekeeping personnel and providing training on cleaning protocols.

2. Addressing guest concerns related to housekeeping services and equipment.

3. Reporting maintenance needs to the housekeeping team.

4. Inspecting carpets, drapes, and furnishings for stains, damage, or wear.

5. Monitoring linen and supply inventory and communicating requirements to the housekeeping staff.

6. Documenting inspection outcomes and notifying staff of any deficiencies.

7. Ensuring adequate staffing levels in accordance with business demands.

8. Utilizing the hotel property management system effectively.

9. Managing lost and found inquiries and adhering to relevant procedures.

10. Conducting checks on vacant, expected departure, and inconsistent rooms.

11. Issuing and managing keys.

12. Coordinating with other departments as necessary.

13. Leading pre-shift meetings.

14. Assisting with room cleaning and laundry tasks when required.

15. Inspecting linen closets and storage areas.

Supervisory Responsibilities: Directly supervises hourly staff within the Housekeeping Department. Responsible for conducting interviews, hiring, and training employees, as well as planning, assigning, and directing work, evaluating performance, rewarding and disciplining staff, and resolving complaints.

Qualifications: To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are representative of the knowledge, skills, and abilities required:

Education and Experience: A college degree is preferred. A minimum of two years of housekeeping experience and three years of supervisory experience, or an equivalent combination of education and experience, is required.

Language Skills: Proficiency in English and Spanish is essential for clear communication with guests, supervisors, and team members.

Physical Demands: The role requires the ability to push, pull, and lift up to 50 pounds, and involves frequent walking, sitting, crouching, kneeling, and standing.