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Retail Sales Consultant

2 months ago

Burlington, Massachusetts, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in fostering a customer-centric sales environment, where our core values and guiding principles are integral to all store activities. This position is focused on delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance: Achieve company sales targets by employing effective sales strategies and sharing product insights with customers. Assist customers in selecting merchandise that aligns with their preferences and needs.

Stay informed about ongoing promotions and pricing strategies; uphold visual merchandising standards.

Ensure proper handling and presentation of merchandise, while adhering to loss prevention protocols and other tasks as assigned by management.

Participate in visual merchandising initiatives, including monthly store setups and maintenance.


Customer Service Excellence:

Exemplify and advocate for the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience for customers.

Address customer inquiries and concerns promptly and effectively.

Facilitate a swift and efficient checkout process, staying updated on policies regarding payments, returns, and exchanges.

Encourage customers to enroll in loyalty programs and enhance sales through add-on opportunities.

Establish and nurture a loyal customer base through personalized service and communication.


Operational Support:

Assist in maintaining store inventory levels to ensure a well-stocked environment.

Support visual merchandising tasks, including floor layouts and signage as directed.

Contribute to the cleanliness and organization of the boutique.


Team Collaboration:

Foster a collaborative and inclusive atmosphere for problem-solving.

Seek opportunities for personal growth and actively request feedback.


ADDITIONAL REQUIREMENTS:

High School diploma or equivalent is required.

Previous retail or sales experience is preferred.

Must be at least 18 years old.

Strong communication and customer service skills are essential.

Able to adapt to technology utilized by the company.

Excellent organizational skills and the ability to multitask in a dynamic environment.

Regular attendance is crucial to meet company objectives, with a flexible schedule required, including evenings, weekends, and holidays.


PHYSICAL DEMANDS:

Frequent walking and standing throughout the shift.

Occasional lifting of items up to 50 lbs.

Regular climbing as part of store operations.


Chico's FAS, Inc. is committed to equal employment opportunities and does not discriminate based on any protected category.