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Assistant Manager

2 months ago

Burlington, Massachusetts, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, offering the latest fashion trends, excellent customer service, and a unique shopping environment.

Job Summary

We are seeking an experienced Assistant Manager to join our team at Express. The successful candidate will be responsible for assisting the Store Manager in overseeing the day-to-day operations of the store, including sales, customer service, and visual merchandising. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist in Developing and Implementing Store Strategies

The Assistant Manager will work closely with the Store Manager to develop and implement store strategies that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.

Lead and Develop Sales Associates

The Assistant Manager will be responsible for leading and developing a team of sales associates, providing coaching and training to ensure they have the skills and knowledge needed to provide exceptional customer service and drive sales.

Manage Store Operations

The Assistant Manager will assist the Store Manager in managing store operations, including inventory management, visual merchandising, and store maintenance.

Provide Excellent Customer Service

The Assistant Manager will be responsible for providing exceptional customer service, responding to customer complaints, and resolving issues in a timely and professional manner.

Support Store Manager in Analyzing Business Performance

The Assistant Manager will assist the Store Manager in analyzing business performance, identifying areas for improvement, and developing action plans to drive sales growth and improve customer satisfaction.

Requirements
  • Education: High School Diploma or Equivalent
  • Experience: 1-3 years of retail management experience
  • Skills: Excellent communication and leadership skills, ability to work effectively in a fast-paced environment, proficiency in technology (iPad, registers)