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Full Time Front Desk Representative

2 months ago

Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn Detroit Troy. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities
  • Guest Services: Greet guests with a warm and welcoming smile, using positive and clear communication to understand their needs and preferences.
  • Room Assignments: Make informed decisions about room assignments, taking into account guest preferences and hotel availability.
  • Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment, and maintaining accurate records of guest information.
  • Communication: Respond promptly to guest inquiries, resolving issues and concerns in a professional and courteous manner.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and a positive guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior hospitality experience preferred, but not required.
  • Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment.