Patient Service Representative
4 weeks ago
As a Patient Service Representative at Mary Free Bed Rehabilitation Hospital, you will play a vital role in providing exceptional patient care and support. Your primary responsibility will be to greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk. This includes appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits, and collection of co-pays. You will also assist with wayfinding, provide office support for Scheduling and Patient Financial Services staff, and work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.
Key Responsibilities
- Greet and provide information to patients, families, staff, and visitors at the check-in/out desk
- Accurately collect and analyze demographic, insurance/financial, and clinical data elements necessary for pre-registration and registration
- Coordinate and schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
- Manage calls from insurance/care managers to coordinate multidisciplinary care for patients
- Collect expected charges for services provided and complete timely posting of cash collections
- Provide financial guidance to achieve a mutually acceptable resolution of expected self-pay balances
- Respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
Requirements
- Minimum of GED/Diploma, Associates degree preferred
- Computer experience with high accuracy level of data entry
- Excellent telephone and customer service skills
- Outstanding organizational, interpersonal, communication, and overall customer service skills
Preferred Qualifications
- Bachelor's Degree in a health-related field
- Minimum 12-18 months' work experience in healthcare with scheduling and/or PFS related job duties
- Working knowledge of ICD-10-CM and CPT coding classification systems
- Knowledge of medical terminology and clinical rehabilitation
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