Senior Desktop Technician Support Specialist

4 weeks ago


Richmond, California, United States Cynet Systems Full time
Job Summary:
As a Technical Support Analyst for Desktop Systems at Cynet Systems, you will provide on-site and virtual technical support for VTC conferences and other web conferencing platforms. Your expertise in troubleshooting AV/VTC issues and audio/video conferencing-related issues will be invaluable in working directly with customers and internal technical resources.

Key Responsibilities:
• Schedule and monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Perform video camera, live stream, and audio recordings.
• Conduct site surveys to establish AV/VTC equipment customer requirements.
• Set up and install permanently installed conference room displays and video conferencing equipment.
• Provide on-site and virtual desktop support for in-house Electronic Bulletin Board computers.

Requirements:
• Ability to lift 50 pounds with assistance.
• Willingness to travel and participate in overnight stays.

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