IT Support Specialist

2 weeks ago


Richmond, California, United States GSK Solutions Full time
Job Description

At GSK Solutions Inc., we are seeking a skilled IT Helpdesk Analyst to join our team. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

Key Responsibilities:
  • Issue new workstations to incoming employees, coordinate issuance during employee orientations, internal refreshes, etc.
  • Issue and troubleshoot peripheral devices provided alongside workstations (monitors, docking stations, input/output devices, etc.)
  • Manage and monitor customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
  • Work directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
  • Troubleshoot software and hardware problems and enhance the level of direct services to field staff
  • Install, maintain, and assist in testing and upgrading of new and existing hardware and software
  • Provide advanced problem management, troubleshooting, root cause analysis, and escalations to resolve customer problems
  • Create job aids for internal GSK Solutions Inc. staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products
Requirements & Skills:
  • Strong customer service skills with a customer-first attitude
  • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
  • Excellent research and investigative skills
  • Knowledge and experience in Active Directory, command-line tools, remote support tools, basic networking
  • Experience in working with help request tracking and reporting tools
  • Knowledge of IT concepts and trends and new technologies
  • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
  • Ability to communicate effectively orally and in writing with individuals and groups
  • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)

  • CT Imaging Specialist

    3 weeks ago


    Richmond, California, United States HealthCare Support Full time

    CT Technologist RoleHealthCare Support is seeking a CT Technologist for a 13-week contract in Richmond, Virginia. This opportunity offers a competitive compensation package, including immediate enrollment in health insurance, dental insurance, life insurance, and access to open investment accounts.Benefits of Working with HealthCare Support:Direct access to...


  • Richmond, California, United States HealthCare Support Full time

    HealthCare Support is seeking a skilled Travel Cath Lab Technician to fill an opening in Richmond, Virginia for a 13-week assignment.Benefits of this Travel Cath Lab Technician with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and...


  • Richmond, California, United States RemX Full time

    Job DescriptionRemX is seeking a highly organized and detail-oriented Administrative Support Specialist to provide administrative support for a local university.Responsibilities include serving as the first point of contact for phones, front desk, and email, providing administrative support for staff, communicating with internal teams regarding application...

  • IT Support Specialist

    4 weeks ago


    Richmond, California, United States NexThreat Full time

    Job Title: IT Support SpecialistJob Summary:NexThreat is seeking an experienced IT Support Specialist to join our team. This role covers planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training. The ideal candidate will have a strong background in information processing, with experience in...


  • Richmond, California, United States Serigor Inc Full time

    Job Title:IT Support Specialist IJob Description:The Client is seeking a contract IT Support Specialist I to work on technology projects, phones, laptops, light networking, and some audio visual at the Governor's Office. This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at Office of the...


  • Richmond, California, United States Estes Forwarding Worldwide Full time

    Job SummaryEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. As a Desktop Support Specialist, you will play a critical role in ensuring the smooth...


  • Richmond, California, United States Virginia Eastern Bankruptcy Court Full time

    Job Details for Automation Support SpecialistCourt Name/Organization: Virginia Eastern Bankruptcy CourtOverview of the Position:The Clerk's Office of the U.S. Bankruptcy Court for the Eastern District of Virginia, Richmond Division, is seeking a full-time, permanent Automation Support Specialist to provide technical automation support to the court. The...


  • Richmond, California, United States Ottimo Resources Full time

    Family Support SpecialistWe are seeking a highly motivated and compassionate Family Support Specialist to join our team at Ottimo Resources. As a key member of our staff, you will play a vital role in providing support and resources to families in need.Key Responsibilities:Establish and maintain positive relationships with families, providing emotional...


  • Richmond, California, United States RICEFW Technologies Full time

    Job Summary:RICEFW Technologies is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. This includes troubleshooting and resolving technical issues, providing training and guidance to customers, and collaborating with...


  • Richmond, California, United States Serigor Inc Full time

    Job Title:Help Desk Support SpecialistJob Description:We are seeking a skilled Help Desk Support Specialist to join our team at Serigor Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support and troubleshooting to our clients.Key Responsibilities:Filters Help Desk calls and provides basic support and...

  • IT Support Specialist

    3 weeks ago


    Richmond, California, United States NexThreat Full time

    NexThreat is seeking an experienced IT Support Specialist to join our team. This role involves planning and delivering customer support services, including installation, troubleshooting, user assistance, and training. The ideal candidate will have six years of progressive experience in information processing, with three years of specialized experience in...


  • Richmond, California, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to fill a travel position in Richmond, Virginia.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelBenefits of this Diagnostic Imaging Specialist with Healthcare...


  • Richmond, California, United States Experis Full time

    Job Title: Product Support SpecialistJob Description:As a Product Support Specialist at Experis, you will be responsible for providing technical support to our clients. Your primary focus will be on learning application functionality, particularly vendor-hosted applications. You will work closely with our team to understand system flows and dependencies, as...


  • Richmond, California, United States Commonwealth of Virginia Full time

    About the JobThe Department of Medical Assistance Services (DMAS) is seeking a highly skilled Administrative Specialist to join our Appeals Division. As an Administrative Specialist, you will play a critical role in ensuring that language access requests and disability access accommodations are properly fulfilled in a timely manner.Key...


  • Richmond, California, United States Kentucky Personnel Cabinet Full time

    Job SummaryThe Kentucky Personnel Cabinet is seeking a highly skilled and motivated Family Support Specialist I to join our team. As a Family Support Specialist I, you will play a critical role in providing professional services directly to the public, reviewing, monitoring, and determining eligibility for assistance programs. This is a demanding and...


  • Richmond, California, United States AMETHOD PUBLIC SCHOOLS Full time

    Job OpportunityAMethod Public Schools is seeking a dedicated and passionate individual to join our team as a Tutor and Academic Support Specialist.Job SummaryThe Tutor and Academic Support Specialist will provide academic assistance services to students who require remedial support, including tutoring in specific academic areas related to their core...


  • Richmond, California, United States Serigor Inc Full time

    Job Title: AV Desktop Support SpecialistJob Summary: Serigor Inc is seeking an experienced AV Desktop Support Specialist to join our team. As an AV Desktop Support Specialist, you will be responsible for providing technical support for audio visual systems, including setting up, using, organizing, and installing media equipment such as projectors,...

  • IT Support Specialist

    3 weeks ago


    Richmond, California, United States Serigor Inc Full time

    Job Title:System Administrator (Onsite)Job Description:At Serigor Inc, we are seeking a skilled IT Support Specialist to provide consultative and technical support services to our staff. This role involves ensuring timely problem resolution, system/data access, and optimal system performance. The ideal candidate will act as a first point of contact for...


  • Richmond, California, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of...


  • Richmond, California, United States Tekvivid Inc Full time

    Job SummaryAt Tekvivid Inc, we are seeking a skilled Swift Support Specialist to join our team. The ideal candidate will have extensive experience in installing, maintaining, troubleshooting, and testing SWIFT products, including SWIFT Alliance Gateway, SWIFT Alliance Access, SWIFT Web Platform, and SWIFT Net Link.Key Responsibilities Provide expert-level...