IT Support Specialist

4 weeks ago


Richmond, California, United States Serigor Inc Full time
Job Title:
System Administrator (Onsite)

Job Description:
At Serigor Inc, we are seeking a skilled IT Support Specialist to provide consultative and technical support services to our staff. This role involves ensuring timely problem resolution, system/data access, and optimal system performance. The ideal candidate will act as a first point of contact for providing technical support to all areas within the organization, providing telephone, walk-in, and e-mail support as needed. Key responsibilities include accurately documenting request history and work in the Help Desk Ticketing System, installation, configuration, and maintenance of desktop and laptop computer hardware and software, managing system updates and patches, and troubleshooting system issues. Additionally, the successful candidate will provide timely resolution of problems or escalation on behalf of the user by maintaining strong working relationships with IT professionals. Required skills include proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP), ability to diagnose and resolve technical issues efficiently, and ability to explain technical concepts in simple terms to non-technical users. A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Experience with ticketing systems, such as Service Now, and Microsoft office software is also required.

Key Responsibilities:

* Provide technical support to all areas within the organization

* Accurately document request history and work in the Help Desk Ticketing System

* Installation, configuration, and maintenance of desktop and laptop computer hardware and software

* Managing system updates and patches

* Troubleshooting system issues

* Provide timely resolution of problems or escalation on behalf of the user

* Maintain strong working relationships with IT professionals

Requirements:

* Proficiency in various operating systems (Windows, macOS, Linux)

* Understanding of network fundamentals (TCP/IP, DNS, DHCP)

* Ability to diagnose and resolve technical issues efficiently

* Ability to explain technical concepts in simple terms to non-technical users

* Strong focus on customer service

* Experience with ticketing systems, such as Service Now

* Experience with Microsoft office software

Preferred Qualifications:

* Hands-on experience in a help desk or technical support role

* Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks

What We Offer:

* Competitive salary and benefits package

* Opportunity to work with a dynamic and growing organization

* Collaborative and supportive work environment

If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application.
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