Patient Care Coordinator
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team at Patient Plus Urgent Care as a Medical Customer Service Representative. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.
Key Responsibilities
• Greet patients and visitors in a professional and courteous manner, ensuring a positive first impression of our clinic.
• Register and check in patients for visits, verifying insurance and collecting payment as necessary.
• Balance and reconcile cash registers, EBO, and Rectangular, ensuring accuracy and attention to detail.
• Reconcile daily receipts within established guidelines, maintaining a high level of financial integrity.
• Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member, providing timely and accurate information.
• Assist new patients with paperwork, if needed, and periodically update patients on their wait status, ensuring clear communication and transparency.
• Monitor the flow of patients, including placing patients into rooms as needed, ensuring efficient use of resources and minimizing wait times.
• Ensure an adequate stock of front office supplies and proper equipment functioning, maintaining a clean and organized workspace.
• Maintain patient confidentiality and treat all patients with the highest respect in all job functions, upholding the values of Patient Plus Urgent Care.
• Monitor patient waiting room, restroom, and children's play area for cleanliness and security, ensuring a safe and comfortable environment for patients and families.
Requirements
• High School Diploma or GED.
• 1 year of Customer Service Representative experience.
• Proficient using Microsoft Office Suite.
• Good communication and interpersonal skills.
• Good time management, organizational, and prioritization abilities.
• Attention to detail.
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