Customer Service Liaison
20 hours ago
RBC Bearings is seeking a highly skilled and experienced Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service and Support: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
- Order Fulfillment: Ensure that customer orders are fulfilled accurately and efficiently, meeting or exceeding customer expectations.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including features, benefits, and applications.
- Problem Resolution: Identify and resolve customer complaints and issues in a professional and timely manner.
- Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and loyalty.
- Education: High School Diploma or equivalent, with a minimum of 3 years of sales experience in a customer service environment, or an Associate's degree with a minimum of 1 year of sales experience in a customer service environment, or a Bachelor's degree.
- Skills and Certifications: Proficient in Microsoft Office, especially MS Word and Excel; demonstrated customer service skills; SAP experience; mechanical product knowledge; and bilingual skills.
RBC Bearings offers a competitive benefit package and a dynamic work environment that values employee growth and development.
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