Customer Service Sales Specialist
1 week ago
Location: Shoppes of the Bluegrass
JOB TITLE: Sales Associate
IMMEDIATE MANAGER: Store Manager
DIRECT REPORTS: 0
DIRECT REPORTS TITLES: N/A
JOB CLASSIFICATION: Non - Exempt
BUDGET RESPONSIBILITY: N/A
OBJECTIVE
As a Sales Associate, your primary responsibility will be to deliver exceptional customer service in alignment with company standards, meet personal sales targets, foster teamwork, uphold merchandising standards, and protect company assets.
KEY RESPONSIBILITIES
- Welcome and engage every customer, ensuring comprehensive product knowledge and exemplary customer service.
- Stay informed about all promotions and marketing initiatives.
- Support in floor transitions, merchandising, display upkeep, and store cleanliness.
- Assist with inventory processing and replenishment while monitoring stock levels on the sales floor.
- Facilitate price adjustments within the department as needed.
- Operate a computerized point of sale system, accurately processing sales transactions, handling payments, and managing refunds, exchanges, and gift certificates.
- Reconcile daily sales and prepare financial deposits and end-of-day reports for management review.
- Utilize knowledge of retail merchandise, including pricing, special product considerations, and stock locations.
- Accurately manage merchandise receipt processes, including inspection, tagging, stocking, and display setup, while communicating any discrepancies to management.
- Maintain an appealing store environment by organizing merchandise attractively and ensuring cleanliness.
YOU ARE
- Retail Savvy: You comprehend the intricacies of working in a luxury retail setting and understand customer expectations.
- Goal-Oriented: You are driven to achieve daily, monthly, and yearly sales objectives.
- Positive Attitude: You consistently maintain a welcoming demeanor towards both colleagues and customers.
- Brand Knowledgeable: You possess in-depth knowledge of our brand, including fits and styles.
- Fashion-Forward: You stay updated on trends and can provide styling advice to customers.
REQUIRED MINIMUM KNOWLEDGE, SKILLS & ABILITIES
- High School Diploma
- Must be at least 18 years of age
- Minimum of 6 months experience in retail sales
- Ability to read, count, and write to accurately complete all documentation
- Capability to operate necessary equipment for the role, including standing, stooping, lifting up to 11 kilograms, and climbing a ladder
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