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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - Insurance Specialist at Tim Gajda - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our insurance agency.
Key Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with customers, responding to their inquiries and needs in a timely and professional manner.
- Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Communication: Utilize exemplary communication skills to efficiently meet the needs of customers and coordinate with other agency team members.
- Dedication to Customer Service: Demonstrated commitment to providing exceptional customer service and building strong relationships with customers.
- Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
- Problem-Solving: Proactive in problem-solving and able to effectively relate to customers, answer their questions, and anticipate their needs.
- Competitive Compensation: Hourly pay plus commission/bonus.
- Growth Opportunities: Potential for advancement within the agency.
- Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a fun, energetic, and rewarding work environment that values excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, we encourage you to apply.
